IT Support

• Ensure customer success in designing, building, and migrating applications, software and services to the Cloud.
• Collaborate with Humana enterprise teams and/or vendors/partners to define, mature and operationalize cloud patterns, reference architectures, and frameworks for successful cloud adoption.
• Lead architectural discussions, design exercises, and proof of concepts to create world class Cloud Native solutions while ensuring these solutions are practical, implementable and easily consumable by our application teams.
• Author or otherwise contribute to customer facing publications such as playbooks, run books, templates, standards guidance, etc. ensuring these artifacts enable our customers to easily consume Cloud capabilities at scale.
• Provide guidance and thought leadership to enterprise teams with modern/future state cloud architecture and drive discussions with teams about best practices, trade-offs, implications for technical design & decisions.
• Exercise independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision.

Senior Enterprise Architect

• Develops and executes audit programs focused on cybersecurity risks, IT controls, and technology processes
• Prepares clear, executive-ready reports that highlight cybersecurity risks and provide applicable recommendations
• Collaborates with IT, cybersecurity, risk, and business stakeholders to validate findings, support remediation, and monitor progress
• Manages and develops a team of IT auditors, providing direction, coaching, and performance oversight
• Determines audit approach, resource allocation, and timelines
• Promotes continuous improvement in audit practices while maintaining regular communication with senior leadership and cross-functional teams.

Internal Audit Manager – Technology

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Lead development and execution of enterprise architecture strategy aligned to business and digital transformation objectives.
• Establish target-state architecture models across infrastructure, networking, security, quality, and observability domains.
• Serve as a trusted advisor to senior executives, principals, and engineering teams.
• Drive enterprise-wide architecture governance, standards, reference architectures, and technology lifecycle management best practices.
• Facilitate architecture review boards (ARB), technology governance councils, and strategic planning forums.

Lead Enterprise Architect

• Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies
• Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT
• Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support
• Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training
• Provide general policy information as supplied by business owners and Tier 2 systems
• Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams
• Perform other duties and tasks as assigned

Help Desk Representative

• Participate in operational projects and SOX compliance efforts.
• Conduct audit projects as assigned within time budget and deadlines.
• Participate in comprehensive planning and risk assessments relating to each assignment.
• Perform audit test work and preparation of adequate and sufficient audit documentation.
• Working with Audit Manager to tailor detailed risk-based audit programs.
• Participate in the preparation of audit reports with clearly presented recommendations.

Internal Audit Manager

• Review engineered drawings to ensure compliance with permitting entity and jurisdictional requirements
• Serve as the final reviewer and seal engineered drawings for submission to permitting authorities
• Prepare and submit drawings and documentation to authorities having jurisdiction for zoning approvals, variances, special use permits, and conditional use permits, as required
• Coordinate and contract with local market land surveyors to obtain ALTA surveys, topographic surveys, and easement documentation
• Coordinate and contract with local market geotechnical and environmental engineering firms to support required investigations and studies
• Support Permitting Managers and Coordinators with permit submissions and participate in meetings with local officials and authorities
• Produce drawings and related contract documents in a cost‑effective, accurate, and timely manner
• Mentor apprentice engineers and other technical staff to build organizational capability and technical expertise
• Establish and maintain effective working relationships with coworkers, supervisors, public officials, and external partners
• Maintain professional standards for attendance, punctuality, appearance, and conduct in accordance with company policies
• Pursue ongoing professional development to enhance individual performance and project team effectiveness
• Comply with all company policies, procedures, regulations, and ethical standards

Permit Engineer

• Handle lots of contact with outstanding clients in a variety of commercial industries
• Exceptional client relations skills are a must
• Business development skills are a plus
• Limited travel in this region should be expected
• Display a passion for superior client service, uncompromising integrity, excellent project management abilities, and leadership skills

Audit Manager

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Provide live and non-live support for a variety of digital solutions we offer.
• Use administrative tools to assist in the analysis of technical issues reported by customers.
• Troubleshoot and resolve customer-reported issues related to the system requirements of Cengage’s digital solutions, including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc.
• Identify issues with digital solutions that require further software development/intervention and forward to the appropriate group.
• Identify customer feature requests and communicate upwards appropriately.
• Fully and accurately detail customer interactions using a ticketing system.
• Provide clear and accurate written and verbal directions to customers and partners.

Technical Customer Support Associate, Night Shift

• Provide live and non-live support for a variety of digital solutions we offer
• Use administrative tools to assist in the analysis of technical issues reported by customers
• Troubleshoot and resolve customer-reported issues related to the system requirements of Cengage’s digital solutions, including but not limited to operating systems, browsers, plug-ins, internet connectivity, etc.
• Identify issues with digital solutions that require further software development/intervention and forward to the appropriate group
• Identify customer feature requests and communicate upwards appropriately
• Fully and accurately detail customer interactions using a ticketing system
• Provide clear and accurate written and verbal directions to customers and partners

Technical Customer Support Associate – Monday to Friday, 11:00AM to 7:00PM

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