IT Support

• Provide high-quality application and on-site IT support to ensure smooth daily operations
• Analyze and resolve complex and critical technical issues with a structured approach
• Manage IT assets and support facility-related IT needs
• Coordinate the setup and maintenance of the local office IT environment
• Handle goods receipt and ensure accurate inventory tracking
• Collaborate closely with international teams across different locations
• Contribute to and continuously improve the internal Knowledge Base
• Participate in both local and global IT projects
• Drive continuous service improvement initiatives
• Manage workarounds and contribute to problem management processes
• Deliver reliable, user-focused on-site support to colleagues

On-Site IT Support Specialist

• The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process.
• Coordinate alignment of service transition process dependencies, requirements and communications need.
• Support planning and coordination of service transition activities (incl. Release and Test Management).
• Support service readiness achievement and realization of transition milestones.
• Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard).
• Create reports on transition performance.
• Assist in preparing materials for internal reviews and overview across project, changes and releases.
• Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board).
• Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams.
• Support training initiatives to promote adherence to quality standards.
• Track improvement initiatives within the organization in order to assure alignment with strategic objectives
• Gather feedback from stakeholders to identify opportunities for process optimization.
• Support the implementation of process changes and quality improvements.

IT Support jobs in Hungary

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On-Site IT Support Specialist

Service Transition Specialist – IT Processes, Quality