IT Support

• Manage and administer Microsoft 365 services including:
• Exchange Online
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender Suite
• SharePoint Online
• Teams Administration
• Handle user lifecycle management including onboarding, offboarding, access provisioning, and license management.
• Configure and maintain email security, distribution groups, mail flow rules, shared mailboxes, and compliance policies.
• Manage Windows and macOS devices through Microsoft Intune.
• Implement device compliance policies, conditional access policies, and endpoint security standards.
• Ensure device inventory, patch management, and endpoint protection are maintained effectively.
• Monitor and improve Microsoft security posture using Microsoft Defender and security best practices.
• Manage MFA, Conditional Access, identity protection, and access governance.
• Investigate and respond to security incidents, suspicious activities, and endpoint threats.
• Support compliance initiatives and security audits.
• Administer SharePoint Online environments, permissions, document libraries, and collaboration workflows.
• Support Teams and collaboration tools to improve organizational productivity.
• Manage IT operational processes and system reliability.
• Coordinate with vendors, ISPs, and third-party service providers when required.
• Maintain documentation for systems, policies, configurations, and procedures.
• Ensure backup, disaster recovery, and business continuity practices are maintained.
• Provide Level 2/3 technical support for complex Microsoft-related issues.
• Support engineering and business teams with secure and scalable IT solutions.
• Train users and improve IT awareness across the organization.
• Lead or contribute to IT improvement and automation initiatives.

IT Specialist – System Administrator

• Assist in providing L1 support for business-critical retail applications, including POS, ERP, inventory, Fintech, and e-commerce platforms, under the guidance of senior team members.
• Help investigate and troubleshoot basic application-related issues, escalating more complex cases to senior support staff.
• Collaborate with IT and business users to help identify issues and support the implementation of fixes.
• Support the team during application updates, testing, and UAT (User Acceptance Testing) activities.
• Help document solutions and contribute to maintaining the knowledge base for ongoing operations.
• Assist in monitoring data flow between systems (e.g., POS, ERP, CRM) and flag any irregularities.
• Support regular system health checks and help monitor logs under supervision.
• Assist in preparing training materials and providing basic end-user support as needed.

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IT Specialist – System Administrator

IT Support Intern