Healthcare Advocate

• Develop trusting relationships with patients, grounded in listening, respect, and clarity.
• Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs.
• Create individualized care plans that integrate medical, social, and behavioral supports.
• Support patients across a range of needs, including:
• Connecting to local services (transportation, meal delivery, home care, social supports)
• Analyzing medical bills and helping with claim appeals or explanations
• Identifying medication cost savings, co-pay assistance, or formulary options
• Linking to social support networks (caregivers, community programs, peer groups)
• Organizing and maintaining medical records, care histories, and provider communication
• Coaching and supporting patients on best practices for managing conditions and navigating care
• Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness.
• Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience.
• Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities.

Healthcare Advocate supporting seniors and caregivers in navigating healthcare complexities

Healthcare Advocate supporting seniors and caregivers in navigating healthcare complexities through care advocacy experience. Joining a care navigation team at Baba to provide guidance and support.

• Resolve complex user cases end-to-end, from AI handoff through final outcome.
• Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
• Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility.
• Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation.
• Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language.
• Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
• Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly.
• Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale.
• Partner with Product and Engineering to turn real case patterns into product improvements and better automation.

Healthcare Advocate solving complex medical billing and insurance cases

Healthcare Advocate – New Grad/Early Career Talent

Healthcare Advocate resolving complex medical billing and insurance cases using AI assistance. Helping users navigate the healthcare system with a dedicated and collaborative approach.

Healthcare Advocate jobs in United States

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Healthcare Advocate

Healthcare Advocate – New Grad/Early Career Talent