Healthcare Advocate

Baba

Healthcare Advocate supporting seniors and caregivers in navigating healthcare complexities through care advocacy experience. Joining a care navigation team at Baba to provide guidance and support.

Posted 8/3/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care management and patient advocacy, with a strong understanding of Medicare rules and Social Determinants of Health. Proficient in developing individualized care plans and collaborating with diverse teams to enhance patient experiences.

Highest-signal resume keywords

Care ManagementPatient AdvocacyMedicare KnowledgeSocial Determinants of HealthEMR / Care-Management Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Plan DevelopmentMedical Bill AnalysisClaim AppealsMedication Cost Savings IdentificationMedical Record Organization

Soft Skills

EmpathyStrong CommunicationPatienceProactive Organization

Tools & Technologies

Digital ToolsEMRsCare-Management Software

Industry Keywords

Patient SupportOlder Adult CareUnderserved PopulationsCommunity ProgramsPeer Groups

About the role

Key responsibilities & impact

Develop trusting relationships with patients, grounded in listening, respect, and clarity.
Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs.
Create individualized care plans that integrate medical, social, and behavioral supports.
Support patients across a range of needs, including:
Connecting to local services (transportation, meal delivery, home care, social supports)
Analyzing medical bills and helping with claim appeals or explanations
Identifying medication cost savings, co-pay assistance, or formulary options
Linking to social support networks (caregivers, community programs, peer groups)
Organizing and maintaining medical records, care histories, and provider communication
Coaching and supporting patients on best practices for managing conditions and navigating care
Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness.
Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience.
Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities.

Requirements

What you’ll need

3+ years’ experience in care management, patient advocacy, case management, or clinical social work (especially working with older adult or Medicare populations)
Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals
Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations
Empathy, patience, and strong communication skills— you can explain complex things simply
Comfort working with digital tools, EMRs / care-management software, and adapting to new tech
Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model
Organized, proactive, and able to juggle multiple priorities without losing quality

Benefits

Comp & perks

Minimum 20 hours of availability per week (Monday-Sunday)
Flexibility in choosing part-time or full-time engagement