Healthcare Advocate – New Grad/Early Career Talent

Medbill AI

Healthcare Advocate resolving complex medical billing and insurance cases using AI assistance. Helping users navigate the healthcare system with a dedicated and collaborative approach.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving abilities in complex healthcare scenarios, with a focus on user advocacy and effective communication. Proficient in navigating insurance processes, including claims and billing, while maintaining high-quality documentation and collaboration with cross-functional teams.

Highest-signal resume keywords

Healthcare AdvocacyClaims ResolutionWritten CommunicationProblem-SolvingEOB Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingBilling Code AnalysisPrior AuthorizationEligibility VerificationCase Documentation

Soft Skills

PersistenceEmpathyClear CommunicationCollaborationAdaptability

Industry Keywords

Healthcare RegulationsInsurance NavigationPatient AdvocacyPayer BehaviorWorkflow Improvement

About the role

Key responsibilities & impact

Resolve complex user cases end-to-end, from AI handoff through final outcome.
Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility.
Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation.
Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language.
Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly.
Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale.
Partner with Product and Engineering to turn real case patterns into product improvements and better automation.

Requirements

What you’ll need

You've personally navigated a complicated healthcare or insurance situation — for yourself, a parent, a partner, or another family member — and know what it's like to sit on hold, decode an EOB, or fight a denied claim.
Comfortable reading and interpreting Explanation of Benefits (EOBs), or willing to learn fast — bonus if you've already had to figure one out for someone you care about.
Strong instinct for problem-solving through ambiguity — no playbook exists for most of what you'll do, and you'll need to figure out the next right step without hand-holding.
Excellent written communication skills. Almost all user interaction happens over chat, not phone — you need to write clearly, warmly, and precisely under real stakes.
Comfortable being direct and persistent with institutions (insurers, provider billing offices) on someone else's behalf.
Genuine interest in healthcare, insurance, or patient advocacy as a space you want to build a career in — this is a founding role, not a stepping stone.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events