Head of Department

• Lead the strategy, implementation, governance, and ongoing evolution of the Employee Services operating model across North America
• Build and lead a high-performing team responsible for employee lifecycle transactions, onboarding, employee data management, leave administration, employee inquiries, case management, and related services
• Establish and govern service catalogs, intake channels, escalation pathways, ownership boundaries, service standards, and delivery processes
• Develop and own service-level agreements, operational controls, performance metrics, quality standards, and accountability frameworks
• Partner with HRBPs, Payroll, Benefits, HRIS, Employee Relations, Legal, and business leaders to improve employee experience and operational effectiveness
• Influence workforce planning, capacity management, resource allocation, and service delivery performance
• Utilize analytics and operational insights to identify trends, risks, opportunities, and improvement initiatives
• Drive standardization, automation, knowledge management, compliance controls, and continuous improvement initiatives
• Lead change management and adoption efforts associated with process migrations, organizational transformation, and service model evolution
• Serve as a trusted advisor to HR leadership and business stakeholders on Employee Services strategy, governance, service performance, and capability development

Hydro aluminium and renewable energy company seeking HR leader for North American Employee Services

Head of Employee Services

Hydro, an aluminium and renewable energy company, seeks a senior HR leader to build North American Employee Services. Leading transformation, governance, teams, and scalable HR operations.

• Deliver on segment operational and business outcomes with consistency; hold customer and technical quality steady even through change.
• Continuously develop the squad: formal mentorship, targeted coaching, and named development plans for each builder.
• Own the squad's customer portfolio at a level where you can speak confidently about every named customer's state, risks, and growth path.
• Monitor the performance of solutions for customers, iteratively improving over benchmark performance and rapidly responding to emerging issues
• Lead squad contributions to cross-squad efforts: Primitives adoption, Knowledge and Tools integrations, Harmony migration, shared security and compliance work.
• Partner with the CSM on commercial outcomes: net retention, expansion, and healthy renewals where applicable.
• Keep a visible, regular hands-on building practice; use it to maintain technical credibility and to recognize quality in others' work.
• Represent the squad in executive reviews; bring clean, data-informed narratives on what is working and what is not.
• Run thoughtful performance management, including early, candid conversations when performance is off-track.
• Contribute to Artera's leadership bench: grow the next Heads of Segment from your Senior and Staff AI Builders.

Director of Segment leading teams to meet healthcare provider needs

Head of Segment

Director of Segment at Artera focusing on healthcare communication solutions. Leading teams to develop AI-first solutions for clinic and health system customers.

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Head of Employee Services

Head of Segment