General

• Responsible for assisting with shipping information and providing accurate, prompt, and courteous customer service to internal and external contacts.
• Interprets information and provides direction based on Pella’s shipping systems.
• Coordinates all aspects of customer service shipment issues, including working with other departments as required to provide excellent customer service to all Pella customers.
• This position requires excellent interpersonal, written, and verbal communication skills.
• Problem-solving skills are a must.
• The role involves using independent judgement with limited guidance or supervision.
• Must be able to demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines.

Logistics Support Associate

• Provide disease state awareness, product information and pharmacoeconomic analyses as presentations or other forms of scientific exchange to managed care organizations, payers, and other formulary decision makers per unsolicited
• Maintain comprehensive, up-to-date scientific expertise of disease state, clinical information, product data, and the competitor landscape within the relevant therapeutic area(s)
• Identify and develop peer-to-peer relationships with Key Opinion Leaders (KOLs) by engaging in ongoing and balanced scientific exchanges in disease areas of strategic importance to Braeburn
• Present scientific product-related data and disease awareness information in the hospital, institutional, and academic settings
• Serve as liaison between healthcare professionals and Braeburn for unsolicited Investigator-Initiated Trials (IITs)
• Address unsolicited requests for medical information from healthcare professionals via written and verbal responses, with appropriate documentation
• Support Company sponsored trials and other research initiatives including clinical trial site recruitment as needed
• Support external healthcare professional Speaker Training and provide Advisory Board support as needed
• Present information for initial and ongoing training of internal and external partners pertaining to disease state, product and competitive landscape information
• Provide medical booth and session coverage at scientific/medical meetings
• Align day-to-day activities with Medical Affairs strategic objectives, with flexibility depending upon evolving business needs
• Proactively and collegially interact with other field-based and internal colleagues; provide information to internal colleagues regarding regional and local issues that impact business and/or healthcare practice
• Always comply with company and compliance policies, and internal and external guidelines
• Support internal Medical Affairs projects as requested

Medical Science Liaison

• Perform remote monitoring and principal care management for patients under the supervision of the medical team.
• Ongoing tracking and monitoring of patient data communication across members of the medical team and engagement with patients and family members reporting out clinical summaries.
• Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems.
• Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations.
• Completion of PCM as assigned and as needed to ensure all interventions are completed each month with approximately 15 patients per day.
• Report any issues directly to the ancillary program manager and/or Chief Clinical Officer when applicable.
• Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via “shadowing.”

Principal Care Management, Care Coordinator

• Deliver time-bound, goal-driven, impactful coaching through video visits
• Leverage the Hinge Health platform for effective coaching decisions
• Collaborate within the care team for seamless member experience
• Build strong relationships and support members in achieving health goals
• Assess and relay member trends and insights to teams

Associate Health Coach – Flex PST Hours

• Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments that support members' health goals and adherence to their care plan. Supplement video visits with personalized, goal-oriented in-app messaging that reinforces progress and maintains continuity between sessions.
• Leverage the Hinge Health technology platform to make strategic, effective coaching decisions that drive health goal attainment and meaningful member outcomes.
• Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services. Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations.
• Build strong relationships and rapport with members. Listen to and adapt to each member's unique circumstances, supporting them in staying accountable to their goals, healthy lifestyle changes, while keeping members focused and engaged within Hinge Health activities.
• As the front line of our product and member experience, critically assess our coaching approaches, synthesize and relay member trends, insights and feedback to the Product and Clinical Operations teams.

Associate Health Coach, Flex – Spanish Speaking

• Accepting transfers from the Patient Enrollment team to conduct preliminary health assessments for newly enrolled patients in our network.
• Resolve patients' questions and create an open dialogue to understand needs.
• Identify and coordinate community resources with patients that would benefit their care.
• Provide patient education and health literacy on the management of chronic conditions.
• Assist with medication management, including identifying potential medication concerns, adherence, and coordinating refills.
• Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs.
• This individual must be able to quickly adapt to a fast-paced work environment. This role requires most of your shift on the phone.

Intake Coordinator, Licensed Practical Nurse (LPN)

• Manage incoming service and warranty requests from start to finish.
• Own intake, research, decisioning, and execution ensuring issues are resolved efficiently, accurately, and cost-effectively.
• Receive and document incoming service and warranty requests via phone, text, and email.
• Locate and review original orders to identify vendors, product specifications, and applicable warranty coverage.
• Determine viable resolution paths (repair, parts replacement, or full replacement).
• Assign and document costs associated with each resolution option to support informed decision-making.
• Process next steps by ordering parts, coordinating replacements, or scheduling service with vendors or installers.
• Communicate with vendors to confirm availability, timelines, and warranty terms.
• Maintain clear, accurate records of service cases, decisions, costs, and outcomes.
• Collaborate with Design Consultants, Account Managers, Installers, and Operations to close the loop on service issues.
• Identify recurring issues and inefficiencies and recommend practical improvements.

Service & Warranty Representative

• Travel 100% to wind farms thought North America on an 8/1 rotation.
• Lead and execute wind turbine service projects, ensuring work is completed safely, efficiently, and to high quality standards
• Provide on-site leadership and guidance to service technicians
• Perform maintenance on Siemens 2.3MW turbines and other platforms (e.g., generator alignments, filter changes, and general service work)
• Act as the primary point of contact for site stakeholders, ensuring clear and professional communication
• Complete and maintain accurate service reports, documentation, and administrative tasks
• Ensure compliance with all company, client, and regulatory safety standards
• Support continuous improvement initiatives and mentor junior technicians

Lead Wind Service Technician

• Travel 100% to wind farms throughout North America on an 8/1 rotation.
• Perform blade LOTO duties for GE wind turbines in support of blade repair operations.
• Monitor confined space operations for internal blade repair work.
• Assist the Blade repair team, who is primarily responsible for all work completion, either at height or on the ground.
• May need to interface with the customer on site.
• Assist in the operation of the basket, rigging/de-rigging blade access platform, and perform tag-lining.
• Help the team solve problems related to the work scope.
• Assist in maintaining organized on-site supply inventory during repair operations.
• Miscellaneous operations support tasks as required by team leader.
• Provide quality customer service and site rules and pay attention to detail.
• Professional conduct both on and off site; care for company property and interests.
• Maintain personal, team and site safety.
• Be a team player for a diverse team.

Traveling Wind Technician, GE LOTO Certified

• Travel to various wind farm sites across the U.S. and Canada for job assignments
• Troubleshoot problems on various systems to ensure operational wind turbines
• Develop advanced troubleshooting knowledge in collaboration with competent individuals
• May perform maintenance tasks and assist in component replacements
• Lead small teams and maintain documentation of technical and safety issues
• Train others in performing service work
• Work safely and competently under direction

Traveling Wind Troubleshooter Technician

• Travel 100% to wind farms throughout North America on an 8/1 rotation.
• Lead and mentor other technicians on a team with proper composite blade repairs, up to Category 5 complex or specialty repairs.
• Perform expert composite blade repair uptower via platforms, occasionally on the ground, and potentially rope access.
• Perform Epoxy and Polyester resin wet lay up, vacuum infusion, balsa and foam sandwich materials.
• May be required to perform structural repair of blades.
• Complete detailed Daily Progress Reporting Documents and QA/QC reports, adhering to Quality Checkpoints.
• Complete onsite stock checks.
• Demonstrate leadership with team.
• Assisting site lead and project coordinator.

Traveling Lead Composite Blade Technician Level 4

• Speak with clients over the phone or Zoom
• Help families choose life insurance coverage that fits their needs
• Work both warm inbound leads and Warm Lead leads - No Cold Calling
• Track activity and stay consistent with daily production
• Attend training and improve your sales skills

Entry-Level Mortgage Protection Agent

• Manage an existing client base located throughout eastern United States
• Focus on client satisfaction
• Work collaboratively with the organization

RCRA Waste and By Product Solutions Expert – EHS&S

• Teach engaging 1-on-1 or small group (2–6 students) online classes
• Deliver lessons using structured teaching materials (textbooks, slides, etc.)
• Track student progress and submit timely post-class feedback

Math Instructor

• Provide direct behavior-analytic treatment and supervision to clients with an autism spectrum disorder (ASD) and related neurodevelopmental disorders.
• Providing supervision to a team of behavior technicians
• Providing and facilitating family support and training
• Supervises RBT and BTs
• Case review
• Documentation of supervision sessions
• Conducts FBAs and creates BIPs

Licensed Clinical Social Worker

• Perform frequent case reviews and check medical records
• Speak with care providers regarding treatment as needed
• Make recommendations regarding appropriateness of care for identified diagnoses based on research results
• Report into the Supervisor, Utilization Review
• Complete medical necessity reviews and level of care reviews for requested services using clinical judgment and Oscar Clinical Guidelines, Milliman Care Guidelines
• Obtain information necessary (via telephone and fax) to assess a member's clinical condition, and apply the appropriate evidence-based guidelines
• Meet required decision-making SLAs
• Refer members for further care engagement when needed
• Compliance with all applicable laws and regulations
• Other duties as assigned

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