Financial Crime

• Responsible for owning, governing, and continuously enhancing the Bank's AML/CFT and Financial Crimes Compliance training program
• Establishes and maintains a risk-based training framework aligned to regulatory expectations, enterprise risk assessments, and the Bank's control environment
• Ensures training operates as a key component of the organization's FCC compliance risk management program
• Accountable for training program effectiveness, regulatory alignment, and audit and regulatory examination readiness
• Partners with senior stakeholders across Compliance, Risk, People & Culture, and business lines

Financial Crimes Compliance Training Director

• Investigate alerts and cases generated from transaction monitoring systems related to merchant acquiring activity
• Analyze merchant-level transaction data to identify anomalies and red flags
• Identify and investigate merchant acquiring-specific typologies
• Prepare and file SARs and CTRs accurately and timely
• Review and investigate partner referrals and escalations
• Document investigative findings clearly and accurately within case management systems
• Meet defined SLAs, productivity expectations, and quality standards
• Escalate high-risk or complex matters to the Manager
• Maintain current knowledge of BSA/AML and OFAC regulations
• Collaborate with BSA/AML peers, Fraud Operations, and partner oversight teams

Analyst, BSA/AML Operations

• Review and investigate alerts generated from transaction monitoring systems using a risk-based approach to identify potentially suspicious activity or unusual behavior.
• Analyze transactional activity, payment flows, customer behavior, and account activity to identify anomalies, red flags, pass-through activity, layering concerns, or unusual patterns.
• Conduct customer due diligence reviews utilizing internal systems, KYC/CIP information, transactional analysis, and external research tools.
• Document investigative findings clearly, accurately, and professionally within case management systems in accordance with BSA/AML documentation standards.
• Prepare detailed alert narratives that clearly explain the activity reviewed, investigative steps performed, findings identified, and rationale for disposition decisions.
• Escalate higher-risk, complex, or potentially suspicious activity to the Case Investigation Team for enhanced review and potential SAR determination.
• Maintain investigative documentation and supporting evidence, including screenshots, research findings, and transaction analysis, sufficient to support quality assurance, audit, and regulatory review.
• Review transactional history to identify expected versus unusual customer behavior patterns and determine whether activity aligns with product usage expectations.
• Support FinCEN 314(a) and 314(b) information sharing requests and assist with law enforcement inquiries and legal process responses under the direction of senior staff.
• Collaborate with Case Analysts, Quality Assurance, Compliance, Fraud, and internal stakeholders to support ongoing investigations and operational objectives.
• Meet established service level agreements (SLAs), productivity standards, and quality expectations for assigned alert queues.
• Maintain current knowledge of BSA/AML regulations, OFAC requirements, FinCEN guidance, financial crime typologies, and internal procedures.
• Support ongoing process improvements, procedural updates, training initiatives, and quality enhancement efforts within the Operations Team.

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Financial Crimes Compliance Training Director

Analyst, BSA/AML Operations

BSA/AML – Alert Analyst II