Field Engineer

• Manages professional Customer Engineers in TSMC global account
• Adapts business unit plans to address operational challenges
• Provides technical guidance to employees, colleagues and customers
• Develops and maintains customer relationships through regular visits

Service Manager, Customer Engineer

• On-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected efficiently and professionally
• Provide 2nd line support to resellers and distributors in all aspects of customer support
• Develop deep understanding of in-house product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools
• Enhance global portal service data base of information to align with our corrective action systems
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Work under Technical Account Manager's direction and take ownership of customer base
• Able to work self-sufficient in the field, make good business judgments and decisions in relationship to efficiency and effectiveness while meeting daily service expectations

Service Engineer

• Install and repair equipment at client sites
• Provide technical support to customers
• Troubleshoot and diagnose problems on-site and remotely
• Maintain accurate documentation of service reports

• Manage all on site installation, repair, maintenance and test tasks
• Provide after-sales service for customers within agreed respond time
• Work with the service sales team to prepare the service contract or service proposal to customers
• Produce timely and detailed service reports & maintain a service history register for all relevant equipment/system
• Coordinate with local sub-contractors e.g. plumbing works whenever necessary for certain products
• Comprehend customer requirements and make appropriate recommendations/briefings
• Liaise and cooperate with service support specialist on order processing
• Collaborate with technical team and share information across the organisation
• Develop and maintain good rapport with customers and working colleagues
• Act in a responsible manner to avoid risk to self or to the company

Field Service Engineer

• Supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
• Installs and optimizes hardware/software/network products at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Advising customers on preventive maintenance and configurations
• Responds to potential equipment or software issues to prevent interruptions
• Collaborates with Agilent teams to provide solutions
• May deliver internal technical training and maintenance seminars and workshops.

Field Engineer jobs in Taiwan

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Service Manager, Customer Engineer

Service Engineer

Service Engineer

Field Service Engineer

Field Service Engineer