Field Engineer

• Responsible for field engineering support of all Precision Inc. products within the assigned territory and/or products including but not limited to technical product performance issues (SAR’s), product applications and gathering of technical data to quote and produce PPI-Global products.
• Respond to customer needs within the assigned territory and/or product range.
• The assigned territory will require a focus on Industrial and Heavy Mining Conveyor products.
• Providing technical support services over the phone for the Sales Ops organization, especially while working in the home office when not traveling.
• On site services include surveys, technical product information, conveyor design training, conveyor component training, problem solving, root cause analysis, and applications engineering.
• Establish good communications and a working rapport with Product Engineering and the Territory Sales team to ensure a high level of customer service is delivered.
• Demonstrate proficiency with the use of computer software including but not limited to Microsoft Word, Excel, Power Point, Video Conferencing (Zoom and Teams) and email.
• Be responsible for labor reporting when Precision Inc. will charge for field services, to include details of work performed, time required for completion and cost charged to the customer for said work.
• Be responsible for adherence to all safety rules and guidelines as specified by Precision Inc and any facility being visited.

Field Application Engineer

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities
• Repair equipment to customer specifications quickly and efficiently
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering
• Provide contact information for service team for future service needs and parts needs
• Ensure customers are comfortable with operational and safety procedures of their equipment
• Complete service documentation of repairs made during the call and submit related trip expenses
• Ensure reports are complete, accurate, and submitted within 24 hours of job completion
• Complete weekly expense reports and time sheets in an accurate and timely manner
• Handle all expenses in a cost-effective manner
• Work with flexible schedule accommodating internal and external customers' needs
• Commit to overnight travel as required and work outside normal business hours, including weekends

Traveling Field Service Technician

• Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Field Engineer jobs in South Dakota

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Field Application Engineer

Traveling Field Service Technician

Medical Imaging Field Engineer – Mid-West Zone