Field Engineer

• Provide technical assistance for Honeywell systems
• Drive preventive and corrective maintenance.
• Lead continuous improvement initiatives in field services and product development processes.
• Lead cross-functional groups to resolve administrative difficulties related to equipment delivery and installation.
• Provides support for FSE l
• Provide support for Spot coordinator and help improving the RQ business
• Travel to customer required for a yearly average of 50%
• Provides support to the manager through the execution of assigned ad hoc tasks, ensuring alignment with the responsibilities and objectives of the FSE II role
• The duties and responsibilities of workers in the field of safety and health at work and emergency situations - in confirmation with Annex A/B
• Advanced knowledge of written and spoken English (Min B2/C1)
• Any other European language skill is a plus (French, Italian, Spanish, Portuguese, Dutch, German)
• Performing daily activities related to the areas of responsibility, according to the performance level established and regularly monitored by internal management tools (eg Tier / Weekly / Monthly)
• Achieving the performance objectives set by the manager through the HPD system
• Acts in accordance with Honeywell behaviors

Field Service Engineer II

• Deliver first-line troubleshooting, maintenance, and installations.
• Execute complex service tasks using diagnostics and established procedures to ensure product reliability.
• Ensure first-visit resolution through preparation, diagnose issues, prepare clear action plans, and organize necessary parts before onsite visits to maximize first-visit fix rates and customer satisfaction.
• Accurate documentation and time/parts tracking, record all service activities, diagnostics, test procedures, case status, customer interaction time, parts consumption, returns, and failures in real time for transparency and accountability.
• Handle escalations and share technical expertise, actively address customer complaints and escalations, provide technical guidance to the team, and recommend cost-effective repairs to minimize downtime.
• Support growth and continuous improvement, identify lead generation opportunities and value-added services during visits, and continuously seek service delivery improvements to uphold high standards.

Field Service Engineer

• Perform installation, configuration, testing, and commissioning of equipment at customer sites.
• Diagnose and repair mechanical, electrical, or software issues in the field.
• Provide preventive maintenance according to service schedules.
• Deliver technical support and training to clients on the use and maintenance of equipment.
• Document service activities using internal reporting systems (e.g., service reports, CRM tools).
• Maintain strong customer relationships through effective communication and timely service.
• Collaborate with internal teams (technical support, engineering, sales) to resolve complex issues.
• Follow company safety and compliance protocols during all field activities.

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