Field Engineer

• Support our Service network and help build a world class Customer Satisfaction Department.
• This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.
• On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2 nd line support to the distributors in all aspects of customer support
• Have a very high level of product knowledge
• Define PM kits and all service tools
• Build a service data base of information to align with our corrective action systems
• Provide information such as fault trees and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Train service engineers
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Be able to work independently and take ownership of customer base
• Be completely self-sufficient in the field
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
• Become and remain compliant with REPtrax and VendorMate
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
• Maintain service calendar accessible by CS Manager/staff
• Close reports to CSD on Great Plains, PM Reports, Service Reports
• Required to wear dosimeter when in direct contact with radiation emitting devices

Field Service Engineer, Mobile CT

• Deliver exceptional customer service that drives client satisfaction, retention, and trust
• Diagnose, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks
• Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use
• Manage a multi-zip-code territory within 45 Minutes of Portland, Maine, with up to 80% driving time
• Use hand tools and small power tools to perform repairs, maintenance, and installations
• Maintain a safe, clean, and professional work environment always

Field Service Technician

• Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
• Drive to customer locations on a daily basis.
• Provide product testing & investigation and repair of devices at customer location.
• Electromechanical device installation for field-serviceable equipment.
• MedNet support.
• MedNet device configurations.
• Install MedNet drug libraries as needed.
• Provide customer Technical In-Service training.
• Register Oracle Service Requests via laptop.
• Implement hardware & software device updates via technical field projects.
• Provide billable (i.e. non-warranty) field repair services.
• Maintain inventory of field spare parts.
• Proper expensing of all travel costs.

Field Engineer jobs in Maine

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Field Service Engineer, Mobile CT

Field Service Technician

Field Service Engineer