Field Engineer

• Install, maintain, and repair x-ray inspection systems at customer locations.
• Perform system upgrades and deliver hands-on training to customers.
• Generate detailed service documentation including reports, protocols, and RMAs.
• Engage with customers to understand their needs and recommend service solutions.
• Provide remote troubleshooting and support via phone and online tools.
• Collaborate with engineering, operations, and suppliers to analyze and resolve system failures.
• Maintain accurate CRM records, service tickets, and knowledge base entries.
• Own and follow up on open issues post-installation or upgrade.
• Offer feedback to engineering and operations to support continuous improvement and quality initiatives.
• Participate in the on-call rotation to provide after-hours support when needed.
• Assist with spare parts identification and support order processing.
• Provide technical input for aftermarket product quotations.
• Travel internationally, primarily within Europe, with occasional global assignments.
• Ensure timely and effective resolution of customer concerns and feedback.
• Develop and distribute user manuals and troubleshooting guides as needed.
• Deliver service training to distributors and regional teams.
• Support product demonstrations when required.

Field Service Engineer

• Represent Aftersales in New Vehicle Development Programs: Partner with the Global Lead Design for Service Program Manager to support all aspects of regional vehicle programs.
• Influence design: Act as the "Voice of the Customer" and "Voice of the Dealer" within global and regional vehicle program teams to influence engineering and business decisions for better serviceability.
• Ensure Serviceability & Quality Standards: Ensure new vehicles comply with regional Service Engineering Requirements and Technical Design Specifications.
• Program & Deliverable Management: Support the coordination of Product Development funding for aftersales-related program costs.
• Transition to Launch: Partner with the Launch Quality and Issue Resolution teams to initialize and hand over the initial Aftersales Launch Plan.

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Field Service Engineer

Global Upstream Customer Service Engineer