Field Engineer

• Mechanical, Hydraulic and Electrical diagnosis
• Major and minor services
• Maintenance and component replacements
• Fabrication and new machine build as required
• Complete Service Reports
• Expand and maintain customer relationships in the field
• Dealing directly with Key Customers

Field Service Technician

• Pre-commission activities including system checkout, instrumentation, calibration, loop checks, and communication testing on customer sites
• Customer management, training and installation/site supervision
• Aftermarket and sales support
• Remote technical support and troubleshooting
• Prepare administrative requirements (expenses, reports, etc.)
• Supervises Field Engineers
• Respond to change productively and handle other duties as required
• Follow all company safety policies and procedures
• Support main region of work within Australia, rest of APAC (as needed), Global (sometimes)

Field Service Engineer II

• Build, manage, and mentor a world-class team of Field Data Engineers.
• Partner with sales leadership and strategic customers to tackle complex data engineering and AI workloads.
• Establish clear goals, drive accountability, and celebrate impact.
• Serve as a trusted advisor to technical contributors and C-level executives.
• Act as a critical feedback loop between the field and engineering.
• Partner with Product Marketing to scale your team’s expertise through technical blogs and industry conferences.

Senior Manager, Data Engineering Team – Field CTO

• Deliver safe, reliable, and high-quality lifecycle services for high voltage equipment by ensuring optimal performance from installation through to end-of-life.
• Perform installation, testing, and commissioning of HV equipment.
• Execute pre-commissioning checks, functional testing, and energization support.
• Interpret engineering drawings, schematics, and technical manuals.
• Ensure compliance with project specifications, standards, and safety procedures.
• Conduct scheduled inspections and condition assessments.
• Perform preventive maintenance activities to maximize asset life and reliability.
• Repair or replace defective components (mechanical, electrical, control).
• Perform emergency breakdown response and restoration activities.
• Carry out root cause analysis and recommend corrective actions.
• Retrofit and modernization projects for aging HV assets.

Field Service Engineer

• Lead, coach, and scale a team of Field Engineers supporting enterprise opportunities
• Partner closely with Sales leadership and AEs to drive high quality technical discovery, demos, and POCs
• Establish best practices for evaluations, proof-of-concept execution, and technical deal strategy
• Serve as an escalation point for complex customer evaluations and high-stakes enterprise deals
• Hire, onboard, and develop top-tier Field Engineering talent; set clear expectations and career paths
• Act as the voice of the field internally, feeding customer and prospect insights back to Product and Engineering
• Ensure tight handoffs with post-sales teams to support successful customer onboarding and adoption
• Maintain deep knowledge of Cursor’s product, roadmap, and competitive landscape

Regional Director, Field Engineering – ANZ

• Ensure machines are performing to customer expectations
• React to machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costs
• Problem solves for operational or mechanical efficiency
• Troubleshoot machine problems and/or performance issues through to resolution
• Perform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machines
• Complete removal and installation of mechanical components such as shafts, bearings, belts, motors
• Work collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of “build as” assembly and testing procedure documents
• Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)
• Maintain close relationship with customer care centre (CCC) team and provide regular updates
• Actively contributes to continuous improvement activities
• Ensure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration
• Assist with training and development of new Field Service Engineers, as requested
• Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner
• Proactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades)
• Regularly report on progress made with the customer activity plan and call cycle plans
• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales
• Perform customer training, as required
• Promote a “Safety first” culture throughout the company, our customers, and our industry

• Develop and implement call plans to ensure efficient and effective coverage of customers
• Develop and maintain relationships with existing and potential clients to understand their needs and provide tailored solutions
• Provide engineering back up to distributors and end users, both theoretical and hands on
• Ensure all customer calls and information is updated in SalesForce on a regular basis
• Develop market understanding to ensure business growth
• Gain a thorough understanding of Schaeffler products including bearings, maintenance products and condition monitoring systems to effectively communicate value to clients
• Achieve sales targets and provide feedback to management on market activity
• Develop new business through distribution sales channels and end users

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