Field Engineer

• Prove your technical ability to troubleshoot and repair complex instrumentation across private pathology and hospital pathology customers.
• Focus on performing preventative services to improve instrument reliability.
• Work closely with Regional Service Managers to ensure effective first-time fix rates.

Field Service Engineer

• Provide inbound phone-based support as part of a high-volume Service Desk team
• Deliver Level 1 and Level 2 technical support for IT-related incidents and service requests
• Achieve strong First Touch Resolution KPIs through effective troubleshooting and problem-solving
• Diagnose and resolve issues across hardware, software, network, VPN, and security environments
• Perform user account administration in Active Directory, Microsoft 365, Intune, and Exchange
• Support Windows, macOS, and mobile device environments
• Use remote support tools (e.g. N-able) to troubleshoot and resolve issues
• Log, track, and update all incidents and requests in ITSM systems with accurate documentation
• Follow ITIL-based incident management processes to prioritise and resolve tickets
• Escalate complex or unresolved issues to appropriate technical teams or vendors
• Communicate clearly with users, providing regular updates and setting expectations
• Contribute to knowledge base articles and continuous service improvement initiatives
• Identify recurring issues and support problem management and root cause analysis

Service Desk Engineer – Inbound Team

• Provide hands-on technical expertise to analyse issues, communicate corrective actions, and escalate priorities for MineStar hardware and software.
• Use structured support processes to respond, restore, and resolve customer issues.
• Act as a strong advocate for both customers and dealers, ensuring their needs and challenges are effectively communicated to internal engineering teams to drive impactful solutions.
• Identify and drive continuous product improvement opportunities, including functional enhancements and serviceability improvements.
• Participate in New Product Introductions (NPI) and New Market Introductions (NMI) and contribute to product field testing and validation.
• Participate in the development of service documentation and publications associated with the Command for Hauling MineStar Technology Solution.
• Regularly travel to Customers and Dealers facilities to provide technical assistance.
• Engage with cross-functional teams on product related incident investigations.

Product Service Engineer

• Provide diagnostic, maintenance and component replacement services; including but not limited to: Inspect plant and equipment for conformity with established standards
• Request required spare parts
• Operate workshop equipment including mobile lifting equipment
• Diagnose faults, repair, maintain and overhaul mechanical, hydraulic and pneumatic components
• Diagnose and rectify minor electrical faults
• Repair damaged or faulty parts by machining & welding or fabricating new parts
• Lubricate plant and equipment
• Running adjustments to mechanical equipment

Field Service Technician

• Maintain all chemical stock levels on site – cooling, boiler wastewater systems
• Order chemical stock as required
• Empty drum removal
• Sample and/or test cooling and boiler waters as required
• Report and correct any faults
• Record all test and monitoring results and enter into our record keeping system used
• Check all chemical dosing and monitoring equipment at least weekly
• Report or correct faults
• Clean where necessary
• Visit each maintenance manager (or colleague) at least weekly
• Collection and dispatch of biological samples
• Perform any cooling tower cleaning or cleaning supervision as required
• Corrosion coupon collection and installations
• Report on water and/or chemical leaks and other unusual events
• Carry out any equipment reprogramming and/or recalibrations as required
• Perform any manual dosing as/when required
• Maintain good quality housekeeping

Service Engineer

• Identify faults, repair, test and modify actuators in the field
• Carry out planned and preventative maintenance
• Perform mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts
• Complete accurate and technical site visit reports for each job
• Work independently and as part of a National team of Field Service Technicians providing prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.

Field Service Technician – Electrician, A Grade

• Mechanical, Hydraulic and Electrical diagnosis
• Major and minor services
• Maintenance and component replacements
• Fabrication and new machine build as required
• Complete Service Reports
• Expand and maintain customer relationships in the field
• Dealing directly with Key Customers

• Pre-commission activities including system checkout, instrumentation, calibration, loop checks, and communication testing on customer sites
• Customer management, training and installation/site supervision
• Aftermarket and sales support
• Remote technical support and troubleshooting
• Prepare administrative requirements (expenses, reports, etc.)
• Supervises Field Engineers
• Respond to change productively and handle other duties as required
• Follow all company safety policies and procedures
• Support main region of work within Australia, rest of APAC (as needed), Global (sometimes)

Field Engineer jobs in Australia

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Field Service Engineer

Service Desk Engineer – Inbound Team

Product Service Engineer

Field Service Technician

Service Engineer

Field Service Technician – Electrician, A Grade

Field Service Technician

Field Service Engineer II