Field Engineer

• Ensure caregivers have a fast, reliable, and frustration‑free digital experience
• Own and operate the Digital Employee Experience (DEX) platform, powered by Nexthink
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink
• Own the full service lifecycle from platform architecture to proactive alerting and executive reporting
• Identify root cause and restore service using real‑time endpoint data
• Set technical standards and mentor other engineers

Senior Service Engineer – End User Computer

• Ensure caregivers have a fast, reliable, and frustration‑free digital experience by owning and operating our Digital Employee Experience (DEX) platform, powered by Nexthink.
• Partner with endpoint engineering, service desk, and application teams to design, scale, and run Nexthink as a core enterprise service.
• Own the full service lifecycle, from platform architecture and experience scoring to proactive alerting, self‑healing workflows, executive reporting, and cost optimization.
• Use real‑time endpoint data to quickly identify root cause, restore service, and ensure the fix sticks through durable automation and improved monitoring.
• Set technical standards, mentor other engineers, and shape the DEX roadmap—defining what “good” looks like for endpoint experience and translating complex data into business‑level impact.

Senior Service Engineer – IS

• Own product strategy, roadmap, and backlog for ServiceNow CMDB, APM, and Asset Management
• Gather, analyze, and translate business requirements into user stories and acceptance criteria
• Drive CMDB design, CSDM alignment, and data quality governance
• Enable application lifecycle decisions (rationalization, modernization, retirement)
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Support UAT, adoption, and continuous platform improvements
• Define and track KPIs, SLAs, and value realization

Principal Service Engineer – Platform Engineer – CMDB, APM/EA, ITAM

• Assist the Project Manager in planning and execution of project plans at site.
• Responsible for coordination of all technical activities on assigned project.
• Manage project engineering schedules and forecasts.
• Coordination and checking engineering deliverables.
• Conducting and coordinating the technical and management aspects of projects.
• Perform material take offs and labor estimates.
• Assist in the preparation of project proposals.
• Budget monitoring and trend tracking.
• Participate in client/contractor meetings and resolve client/engineering and management project issues.
• Ensure effective engineering and client communications.

Field Engineer – Rotational

Senior Service Engineer – IS Service Now, CMDB, APM/EA, ITAM

• The Rotational Start-up Engineer position provides field support on specific projects for Operations, Maintenance, Design, and Construction from pre-IFA through construction to post-construction.
• This position reports directly to the Facility Engineer Supervisor based in Anchorage.
• Work involves on-site field coordination with the Projects team, meeting with the Project Lead, Supervisor/Superintendent, and Facility Engineer to determine tasks needed to progress execution on schedule.
• Walk down P&IDs to ensure accuracy or resolve discrepancies.
• Responsible for project walk downs and sign-off for mechanical completions.
• Complete forms required for commissioning, startup, and Operations turnover.
• Provide engineering technical support and constructability feedback to Operations.
• Track and manage RFIs to ensure Operations is aware of design changes.
• Assist with the procurement process to identify vendor support, quotes, start-up spares, and critical spares as required.
• Create and manage the MOCs for all phases of operation and assign all tasks.
• Audit PHAs and PPRs to ensure all issues are adequately addressed before equipment startup.
• Evaluate field changes (ie. PCR, RFI, ECAR) to determine if they affect the PHA.
• Develop commissioning plan, startup plan, and Preventative Maintenance for Operations.
• Ensure documentation flow requirements are complete prior to turnover.
• Track punch list and outstanding work items to completion per Operations standards.
• Coordinate with Automation to ensure sufficient information is provided, including FCO schedule.
• Verify operator adjustable set-points with Board Operators and Automation Engineers.
• Other duties for the project to be successful may require marking up drawings, assist with troubleshooting post start-up, and any other project close out requirements.

See all jobs on JobTailor

Senior Service Engineer – End User Computer

Senior Service Engineer – IS

Principal Service Engineer – Platform Engineer – CMDB, APM/EA, ITAM

Field Engineer – Rotational

Senior Service Engineer – IS Service Now, CMDB, APM/EA, ITAM

Field Engineer - Rotational