Executive

• Support the planning, coordination, and execution of internal and external training programs
• Coordinate training calendars, participant registrations, attendance tracking, and training logistics
• Maintain training records, feedback reports, and learning documentation
• Assist in identifying training needs through surveys, discussions, and performance feedback
• Support the preparation of training materials, presentations, and communication updates
• Coordinate with trainers, facilitators, and stakeholders to ensure successful training delivery
• Gather and analyze training feedback to measure effectiveness and identify improvement opportunities
• Support employee engagement initiatives, culture-building activities, and internal events
• Assist in planning and executing employee experience programs throughout the employee lifecycle
• Coordinate employee surveys, feedback collection, and engagement activities
• Support internal communication initiatives to enhance employee awareness and participation
• Assist in organizing recognition programs, celebrations, wellness initiatives, and team-building activities
• Track participation, feedback, and outcomes of employee engagement initiatives

Junior HR Executive supporting training, employee engagement, and culture at global music-tech company

Junior Executive – Learning, Engagement & Culture

Junior HR Executive supporting training, employee engagement, and workplace culture at global music-tech company. Coordinating learning programs, surveys, events, and employee experience initiatives in Colombo.

• Responsible for performing a broad range of administrative functions, including processing administration agreements, resolving counterclaims, managing departmental mailboxes, and fulfilling various ad hoc requests.
• Ensures the accurate and timely completion of administrative processes to support departmental objectives while delivering exceptional customer service to both internal and external stakeholders.
• Review and update client agreements, ownership data, account details, and various administrative forms within internal database systems
• Receive, research, and respond to various inquiries via email, postal mail, and telephone
• Effectively communicate the company’s respective policies and procedures to internal and external customers as they relate to administration, account maintenance, and copyright counterclaims/discrepancies
• Review and manage writer and publisher affiliate catalogs to ensure the accurate distribution of royalties
• Resolve copyright counterclaims and discrepancies
• Research and prepare royalty adjustment requests as necessary
• Support special projects and complete miscellaneous priority tasks associated with contract administration and agreement distribution as assigned
• Maintain effective communication with team superiors and other team members
• Complete miscellaneous priority tasks associated with various metadata
• Provide support in conducting training sessions whenever required

Administrative role supporting contract management and customer service at Soundmouse

Project Executive – Agreement Distribution

Performing administrative functions and ensuring compliance in contract administration at Soundmouse. Supporting client inquiries and maintaining accurate records for music cue sheet management.

• Monitor and manage service delivery processes to ensure adherence to SLAs.
• Identify and resolve service delivery issues promptly.
• Proactively address potential service disruptions.
• Track and analyze key performance indicators (KPIs) to measure service quality and identify areas for improvement.
• Create accurate and comprehensive reports based on Soundmouse services, tailored to specific client and service requirements.
• Utilize advanced Excel formulas to automate report generation and analysis.
• Trigger and track service tickets (SP/SD) for reported incidents and service requests.
• Collaborate with relevant teams to resolve issues efficiently.
• Build and maintain strong relationships with clients through effective communication and proactive problem-solving.
• Address client concerns and inquiries in a timely and professional manner.
• Provide regular updates to clients on service status and any potential issues.

Service Delivery Executive ensuring timely and accurate client report delivery

Service Delivery, Monitoring Executive

Service Delivery Executive at Soundmouse, ensuring timely delivery of reports to clients and maintaining high customer satisfaction. Collaborating with teams and managing service delivery processes effectively.

Executive jobs in Sri Lanka

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Junior Executive – Learning, Engagement & Culture

Project Executive – Agreement Distribution

Service Delivery, Monitoring Executive