Events

• Support end-to-end planning and execution of events including tradeshows, conferences, internal programs, and virtual/hybrid events
• Coordinate logistics including: Venue sourcing and RFP development; Room block management and travel coordination; Food & beverage planning; Audio/visual and production requirements; Shipping and material handling
• Ensure all event elements align with government protocols, security considerations, and compliance standards where applicable
• Manage full lifecycle tradeshow logistics including: Exhibit coordination; Shipping and drayage; Booth setup and teardown; Power, internet, and A/V requirements; Staff registration, training, and scheduling
• Support execution of in-booth activations and ensure brand consistency and attendee engagement
• Maintain detailed run-of-show documents and logistics trackers
• Coordinate with internal teams (marketing, sales, leadership) and external vendors to ensure clear timelines, roles, and deliverables
• Own development and management of: Event websites and registration pages (e.g., Cvent), Email campaigns and attendee communications, Pre-event and post-event messaging
• Help ensure accurate, timely, and professional communication, particularly for high-visibility government audiences
• Monitor registration data and proactively flag risks or trends
• Provide logistical and technical support for virtual events using platforms such as: Microsoft Teams, Zoom for Government, Cvent, HubSpot
• Assist with speaker coordination, rehearsal scheduling, and live event support
• Troubleshoot real-time issues to ensure a seamless attendee experience
• Maintain project plans and timelines using tools such as Monday.com
• Track deliverables, deadlines, and dependencies across multiple concurrent events
• Identify risks early and escalate or resolve proactively
• Contribute to process improvements that enhance scalability and efficiency
• Serve as an on-site operational lead or support resource: Manage registration desks and attendee flow; Coordinate vendors and venue staff; Resolve real-time issues with professionalism and urgency
• Ensure a high-quality, detail-oriented attendee experience aligned with brand standards
• Track and compile event performance metrics including: Attendance and engagement; Campaign effectiveness; Operational outcomes
• Support post-event reporting and debriefs
• Identify opportunities for improvement and contribute to evolving best practices

Event Operations Coordinator – Government & Defense Programs

• The Travel Advisor role is responsible for providing exceptional travel sales and support experiences to our Members.
• Advisors must be self-sufficient and self-motivated in order to succeed and should possess world-wide travel knowledge while being able to work with a high level of accuracy.
• Travel Advisors act as consultants, tailoring our AAA products and services to create unique and memorable vacation experiences.
• Owns the relationship with the member from beginning to end of each travel related transaction.
• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
• Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
• Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
• Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
• Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
• Investigates and responds to travel-related member questions/complaints, and recommends solutions.
• Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
• Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
• Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
• Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.

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Event Operations Coordinator – Government & Defense Programs

Travel Sales Advisor