Enrollment Specialist

• The Senior/Lead Online Enrollment Specialist plays a vital role in helping lead the team’s success, in addition to setting up and renewing groups on all key benefit platforms such as PRO Apply, Ease, and Employee Navigator.
• Under minimal supervision, works in collaboration with our broker partners and internal departments to facilitate a seamless enrollment process for clients utilizing these online platforms.
• Senior/Lead Online Enrollment Specialist will have the ability to perform all job functions and help lead the team, providing build assistance, mentorship, and training support.
• Build out employee benefit plans and rules for new and renewing groups on the PRO Apply, Ease, and Employee Navigator benefit platforms.
• Maintain a broker first approach, ensuring satisfaction and long-term partnership.
• Operate internal and external systems/platforms to obtain and extract information and documents for enrollments, reporting, and tracking.
• Participate in training, cross-functional projects, and initiatives aimed at improving team performance and service delivery.
• Identify topics and assists with preparing materials for training and other presentations at departmental staff meetings.

Senior/Lead Online Enrollment Specialist setting up employee benefit platforms

Senior/Lead Online Enrollment Specialist

Senior/Lead Online Enrollment Specialist in charge of setting up and renewing groups on benefit platforms. Collaborating with broker partners and internal departments to facilitate a seamless enrollment process.

• The Senior/Lead Online Enrollment Specialist plays a vital role in helping lead the team’s success
• Works in collaboration with broker partners and internal departments to facilitate a seamless enrollment process for clients
• Senior/Lead Online Enrollment Specialist will have the ability to perform all job functions and help lead the team, providing build assistance, mentorship, and training support
• Build out employee benefit plans and rules for new and renewing groups on the benefit platforms
• Maintain a broker first approach, ensuring satisfaction and long-term partnership
• Operate internal and external systems/platforms to obtain and extract information and documents for enrollments, reporting, and tracking
• Thoroughly document all builds, inquiries, and service-related activities in Salesforce
• Participate in training, cross functional projects, and initiatives aimed at improving team performance and service delivery

Senior/Lead Online Enrollment Specialist collaborating with brokers for seamless enrollment processes

Senior/Lead Online Enrollment Specialist leading enrollment processes and collaborating with brokers for client success. Involved in team mentorship, training, and operational support in employee benefits.

• Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients.
• Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner.
• Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation.
• Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows.
• Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner.
• Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care.
• Follow established outreach workflows, scripts, quality standards, and compliance requirements while adapting conversations to meet individual patient needs.
• Identify and escalate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success.

Enrollment Specialist assisting patients in Phamily-enabled care programs

Enrollment Specialist – Part-Time

Enrollment Specialist helping patients understand and enroll in Phamily-enabled care programs. Conducting outreach and facilitating communication between patients, providers, and care teams.

Enrollment Specialist jobs in California

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Senior/Lead Online Enrollment Specialist

Senior/Lead Online Enrollment Specialist

Enrollment Specialist – Part-Time