Senior/Lead Online Enrollment Specialist

Warner Pacific University

Senior/Lead Online Enrollment Specialist in charge of setting up and renewing groups on benefit platforms. Collaborating with broker partners and internal departments to facilitate a seamless enrollment process.

Posted 7/21/2026full-timeWestlake Village • California • 🇺🇸 United StatesSenior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing employee benefit plans and utilizing platforms such as PRO Apply, Ease, and Employee Navigator. Strong focus on customer service, relationship building, and effective communication to ensure seamless enrollment processes.

Highest-signal resume keywords

Employee Benefits ManagementPRO Apply PlatformEase PlatformEmployee Navigator PlatformCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Benefits ProductsAnalytical SkillsProblem-Solving SkillsAttention to DetailOrganizational SkillsTime Management Skills

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingMentorshipTeam Leadership

Tools & Technologies

Microsoft Office SuiteSalesforce

Industry Keywords

Group HealthDental InsuranceVision InsuranceLife InsuranceWorksite Benefits

About the role

Key responsibilities & impact

The Senior/Lead Online Enrollment Specialist plays a vital role in helping lead the team’s success, in addition to setting up and renewing groups on all key benefit platforms such as PRO Apply, Ease, and Employee Navigator.
Under minimal supervision, works in collaboration with our broker partners and internal departments to facilitate a seamless enrollment process for clients utilizing these online platforms.
Senior/Lead Online Enrollment Specialist will have the ability to perform all job functions and help lead the team, providing build assistance, mentorship, and training support.
Build out employee benefit plans and rules for new and renewing groups on the PRO Apply, Ease, and Employee Navigator benefit platforms.
Maintain a broker first approach, ensuring satisfaction and long-term partnership.
Operate internal and external systems/platforms to obtain and extract information and documents for enrollments, reporting, and tracking.
Participate in training, cross-functional projects, and initiatives aimed at improving team performance and service delivery.
Identify topics and assists with preparing materials for training and other presentations at departmental staff meetings.

Requirements

What you’ll need

High school diploma or equivalent.
Minimum of 5 years of experience in employee benefits products such as group health, dental, vision, life, and worksite is preferred.
Proficiency in using Microsoft Office Suite, Salesforce, and a combination of PRO Apply, Ease and/or EE Navigator platforms.
Excellent verbal and written communication skills.
Excellent customer service and relationship building skills.
Excellent analytical and problem-solving abilities with a focus on attention to detail.
Excellent planning, organizational, and time management skills.
Adept at managing high workloads and prioritizing effectively in a fast-paced environment.

Benefits

Comp & perks

merit increases
paid holidays
Paid Time Off
medical
dental
vision
short- and long-term disability benefits
401(k) + match
life insurance