Engineer

• Architect Agentic Workflows: Design and implement autonomous agents capable of handling multi-step reasoning, tool-calling, and error recovery.
• Operational Discovery: Embed with logistics and support teams to identify high-impact opportunities for agentic intervention.
• End-to-End Ownership: Own the entire agent lifecycle: Discovery → Agent Architecture → Prompt Engineering/Fine-tuning → Hardening → Production Deployment.
• Build for Reliability: Develop robust guardrails, evaluation frameworks, and logging systems to ensure agents perform predictably in a high-stakes supply chain environment.
• Contribute to the "Agent Hub": Document and publish reusable agent modules and toolsets to accelerate AI enablement across the entire organization.
• Rapid Iteration: Bridge the gap between "cool demo" and "production tool" by shipping small, gathering feedback from domain experts, and iterating fast.

Forward Deployed Engineer III

• Define and own the long-term identity architecture strategy for Instacart, setting the technical direction for our Okta identity platform including Okta Identity Governance (OIG), lifecycle management, SCIM provisioning, SSO integrations (SAML/OIDC), MFA, risk-based policies, and device trust. Establish the architectural patterns and governance frameworks the team builds against.
• Establish and own the IaC engineering standards and platform patterns for identity and access across Corporate Engineering; author the reusable Terraform frameworks, guardrails, and automation blueprints adopted by the team to achieve consistent, auditable, least-privilege provisioning at scale, integrated with HRIS and ITSM systems.
• Define Instacart's office network architecture strategy and target-state design across SF, NYC, and Toronto; drive the evolution to zero-trust segmentation, set observability and capacity standards, and guide vendor strategy across all office locations.
• Own the IT endpoint strategy for MDM (both Mac and Windows) to both implement and secure our workforce endpoints. Consider best in class endpoint management practises and replatform our systems where required.
• Serve as the technical authority for major IT incidents; own post-incident learning programmes, drive systemic architectural improvements that reduce blast radius and incident frequency, and define the incident response standards adopted across the team.
• Identify opportunities to position Instacart Corporate Engineering and IT team at the forefront of AI adoption. This includes building tools to enable the next generation of IT and building beyond a cloud native/SaaS era into the next generation of AI native work.
• Drive the access governance and compliance architecture strategy in partnership with Security Engineering and Compliance; define the frameworks for access reviews, evidence collection, and access risk management that ensure Instacart's posture scales with the business and delivers license efficiency through automated revocation and right-sizing.
• Act as a technical force multiplier across Corporate Engineering and adjacent teams; develop senior engineers, define team-wide engineering standards and documentation practices, and own the technical roadmap for identity and network platforms. Identify and champion high-impact, multi-quarter initiatives that advance the organisation's security and reliability posture.

Staff Corporate Engineer

• Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business workflows.
• Design, build, and deploy AI and agentic solutions tailored to each customer's specific infrastructure and needs.
• Extend, adapt, and integrate Instacart's core AI capabilities to fit customer ecosystems.
• Maintain a close working relationship with R&D.
• Collaborate closely with the AI Solutions Architect to translate domain requirements and architecture into working software.
• Serve as the primary technical point of contact for customers during implementation engagements.

Forward Deployed Engineer

• Support the North America packaging program across brands like Ben & Jerry’s, Talenti and Magnum
• Operations Lead, factory support, and systems for Ben & Jerry’s and/or other super premium brands
• Packaging team lead for the new specification system and other establishment systems as TMICC separates from Unilever
• Packaging Lead for rigid plastics
• Packaging team lead for Experience Design

Ice Cream Packaging Engineer

• Lead development and validation of service engineering deliverables during new product development to assure the global services organization and 3rd party partners are prepared to support fielded systems.
• Develop and maintain expert-level technical product knowledge for new products necessary to start-up, operate, troubleshoot, and maintain systems.
• Drive a ‘Design-for-Service’ mindset throughout the design lifecycle, assuring all maintenance activities can be completed safely and with minimal cost.
• Leverage field experience to provide the ‘voice of service’, defining reliability and service requirements and assisting with the development and validation of new products.
• Model the expected service costs associated with corrective maintenance, preventive maintenance and inspections of systems and iterate system design with engineering to assure system reliability and service cost objectives are achieved.
• Define maintenance procedures, spares plans, and tools & equipment required to support and service new products.
• Define commissioning procedures for new products in collaboration with product engineering and the commissioning team.
• Lead/assist with root cause analysis and problem resolution efforts using structured methodologies (e.g., Shainin, 8D, DMAIC, etc.) to mitigate customer risks.
• Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians.
• Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response.
• Develop and provide technical training to internal staff members including on-site Service Technicians.
• Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.

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Forward Deployed Engineer III

Staff Corporate Engineer

Forward Deployed Engineer

Ice Cream Packaging Engineer

Senior Product Service and Sustaining Engineer, Electrical