Engineer

• Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business workflows.
• Design, build, and deploy AI and agentic solutions tailored to each customer's specific infrastructure and needs.
• Extend, adapt, and integrate Instacart's core AI capabilities to fit customer ecosystems.
• Maintain a close working relationship with R&D.
• Collaborate closely with the AI Solutions Architect to translate domain requirements and architecture into working software.
• Serve as the primary technical point of contact for customers during implementation engagements.

Forward Deployed Engineer

• Support the North America packaging program across brands like Ben & Jerry’s, Talenti and Magnum
• Operations Lead, factory support, and systems for Ben & Jerry’s and/or other super premium brands
• Packaging team lead for the new specification system and other establishment systems as TMICC separates from Unilever
• Packaging Lead for rigid plastics
• Packaging team lead for Experience Design

Ice Cream Packaging Engineer

• Lead development and validation of service engineering deliverables during new product development to assure the global services organization and 3rd party partners are prepared to support fielded systems.
• Develop and maintain expert-level technical product knowledge for new products necessary to start-up, operate, troubleshoot, and maintain systems.
• Drive a ‘Design-for-Service’ mindset throughout the design lifecycle, assuring all maintenance activities can be completed safely and with minimal cost.
• Leverage field experience to provide the ‘voice of service’, defining reliability and service requirements and assisting with the development and validation of new products.
• Model the expected service costs associated with corrective maintenance, preventive maintenance and inspections of systems and iterate system design with engineering to assure system reliability and service cost objectives are achieved.
• Define maintenance procedures, spares plans, and tools & equipment required to support and service new products.
• Define commissioning procedures for new products in collaboration with product engineering and the commissioning team.
• Lead/assist with root cause analysis and problem resolution efforts using structured methodologies (e.g., Shainin, 8D, DMAIC, etc.) to mitigate customer risks.
• Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians.
• Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response.
• Develop and provide technical training to internal staff members including on-site Service Technicians.
• Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.

Senior Product Service and Sustaining Engineer, Electrical

• Support cryogenic packaging and system co-optimization R&D using commercial multi-physics tools
• Develop and correlate cryogenic thermal, mechanical, and/or electrical models for semiconductor devices and advanced packages
• Anticipate integration/process issues based on information from integration, process or design enablement teams

Advanced Packaging Cryogenic Modeling Engineer

• Lead engineering projects from concept through implementation, including scope definition, budgeting, scheduling, and execution
• Review engineering drawings, align the drawings with site Safety, Quality, Operations, and Maintenance teams before finalizing and supervising the execution of projects
• Coordinate cross-functional teams including manufacturing, quality, maintenance, supply chain, and external vendors
• Design, specify, and implement manufacturing equipment, tooling, and process improvements
• Develop and maintain project schedules, risk assessments, and progress reports
• Support continuous improvement initiatives focused on safety, quality, productivity, and cost reduction
• Ensure compliance with safety standards, regulatory requirements, and company best practices
• Create and maintain engineering documentation, including drawings, specifications, process flows, and SOPs
• Troubleshoot production issues and implement engineering solutions to improve reliability and throughput
• Track project performance metrics and communicate updates to leadership and stakeholders
• Lead project using EEM (Early Equipment Management) methodology

Ice Cream Project Engineer

• Responsible for the production and modification of design calculations, technical reports, engineering plans and specifications for assigned projects.
• Consults with the project manager to perform research, development, calculations, design and delivery.
• Applies engineering techniques, procedures and design criteria for projects ranging in size and complexity.
• Leverages technical knowledge and experience to address design related issues or concerns.
• Develops conceptual and detailed designs and calculations to support project completion.
• Mentors, trains, and reviews work of junior engineer staff and provides constructive feedback.

Project Engineer – Bridge

• Help develop strategy, governance, and operations for SNHU's Microsoft 365 and Power Platform environments, including Copilot Studio adoption, DLP policies, and architecture standards.
• Facilitate roadmap development, capacity planning, and project delivery for Modern Workplace Engineering projects.
• Be a liaison with partners, department leaders, and peer IT teams, ensuring understanding of projects with institutional priorities.
• Lead projects across Modern Workplace Engineering, including cross-functional support for Endpoint Operations (e.g., Application Management, MDM, VDI, and DaaS).
• Develop and deliver training, documentation, and communication to promote adoption of modern workplace technologies.
• Represent Modern Workplace Engineering in important forums, providing polished and professional communication that strengthens the credibility of ITS.
• Identify opportunities for process improvement, innovation, and user experience enhancement across the M365 ecosystem.

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