Engineer

• Partner with business stakeholders to understand existing workflows, pain points, and operational challenges
• Evaluate current systems, processes, and integrations, identifying opportunities for automation and optimization
• Design and implement AI-powered solutions that improve talent operations and decision-making
• Build integrations between internal and third-party platforms using APIs and workflow automation tools
• Define technical architectures, MVPs, and implementation roadmaps for new initiatives
• Develop internal tools and operational platforms that streamline talent management processes
• Prototype and deploy solutions involving LLMs, agents, recommendation systems, and workflow automation where appropriate
• Own projects from discovery and requirements gathering through delivery and iteration
• Provide technical guidance and recommendations on emerging AI technologies and automation opportunities

Forward Deployed Engineer

• Administrar y optimizar la plataforma de integración garantizando la disponibilidad, rendimiento, seguridad y continuidad operativa de los servicios.
• Diseñar e implementar integraciones tecnológicas promoviendo las mejores prácticas de arquitectura, interoperabilidad, automatización y uso eficiente de los recursos de infraestructura.
• Monitorear y gestionar incidentes, alarmas, cambios y requerimientos de la plataforma, asegurando el cumplimiento de los estándares de seguridad, capacidad y niveles de servicio establecidos.

Ingeniero/a de Integraciones de Plataforma

• Administration and monitoring of incidents reported by clients in IT and security.
• Support and manage incidents related to security products.
• Register call or email information in trouble ticket systems.
• Investigate and diagnose client service failures.
• Communicate with clients about the solution progress.
• Ensure compliance with service level agreements.
• Escalate issues to higher-level engineers when necessary.
• Produce reports on incidents and service performance

Ingeniero Nivel 2, SOC

• Participarás en el diseño, desarrollo e implementación de soluciones de integración híbridas usando la plataforma Anypoint de Mulesoft
• Colaborando en todas las fases del ciclo de vida del software: Evolución y diseño de arquitecturas basadas en APIs (HIP)
• Análisis de requerimientos, diseño técnico y pruebas
• Modelado y construcción de APIs REST y SOAP
• Definición de arquitectura y gobernanza de APIs
• Aseguramiento de estándares y buenas prácticas de diseño
• Aplicación de mecanismos de autenticación y securización (OAuth 2.0, SAML, SSO, OpenID)

Mulesoft Engineer

• Architect, deploy, and operate enterprise messaging and middleware platforms including RabbitMQ, Redis, and Azure Service Bus across development, staging, and production environments.
• Design and govern event-driven and message-driven integration patterns: pub/sub, competing consumers, dead-letter handling, saga/choreography, and request-reply.
• Lead performance engineering for middleware: tune RabbitMQ broker configuration, channel and prefetch settings, Redis eviction policies, cluster topology, and Azure Service Bus namespace tiers and partitioning.
• Define and enforce standards for message schema design, versioning, serialisation (JSON, Avro, Protobuf), and backward/forward compatibility.
• Implement and maintain High Availability and Disaster Recovery for middleware: RabbitMQ mirrored/quorum queues, Redis Cluster and Sentinel, Azure Service Bus geo-redundancy and paired namespaces.
• Establish end-to-end observability: distributed tracing (OpenTelemetry), metrics (Prometheus/Grafana), and alerting for queue depth, consumer lag, connection pool saturation, and error rates.
• Collaborate with application development teams to review integration designs, message flow architectures, and service mesh configurations before production release.
• Own middleware security posture: TLS configuration, certificate management, RBAC/ACL policies on brokers, Managed Identity authentication for Azure Service Bus, and secrets management.
• Drive Infrastructure-as-Code adoption for middleware provisioning using Terraform, Bicep, or Ansible.
• Support CI/CD pipeline integration for automated deployment, configuration, and smoke-testing of middleware components.
• Lead incident response and post-incident reviews for Severity 1 middleware outages; produce actionable remediation plans.
• Mentor mid-level and junior engineers; produce architecture decision records (ADRs), runbooks, and operational documentation.

Senior Middleware Engineer

• Provide advanced functional and technical support for the FactoryTalk Information Software suite with emphasis on Life Sciences MES (e.g., PharmaSuite).
• Diagnose and resolve complex application, integration, infrastructure, and performance issues.
• Support customer environments through phone, screen sharing, and email interactions with L3 support teams.
• Analyze system behavior across MES, ERP, databases, servers, and network layers.
• Create and publish high-quality knowledge base articles, blogs, videos, and reference content for customers and internal teams.
• Partner with cross-functional engineering, product, and support organizations to drive timely issue resolution.
• Stay current with emerging technologies, industry standards, and competitive offerings.
• Provide mentorship and coaching to junior team members.

Consultant Engineer, Application Support

• You will play a key role with supporting Customer Success, Engineering, Product, Sales, and Account Management teams – handling internal questions, providing product education and training, as well as engaging with customers
• Perform effective and efficient handling of all levels of technical support cases ranging from basic user questions to issues requiring more in-depth technical knowledge
• Analyze and troubleshoot problems experienced by Jumio customers; including reproducing them and ultimately trying to respond to customers with a solution
• Manage technical issues and escalations to completion; involves periodically working standby hours, if necessary
• Perform technical certifications of customer integrations before launch
• Work inside the cross-functional agile teams, closely cooperating with developers, operations, product owners and other key stakeholders
• Actively contribute to both Jumio’s internal and external (customer) Knowledge Base, produce technical documentation, incident reports, and release notifications

Customer Escalation Engineer

• Administer and support VMware-based virtualized environments across production and non-production systems.
• Execute infrastructure and file server migrations, including discovery, planning, migration, validation, and post-migration support.
• Perform data migrations using tools such as Robocopy, RClone, and PowerShell scripts.
• Manage Windows file servers, including NTFS permissions and Windows shares.
• Support Active Directory and Azure AD / Entra ID activities related to access and migrations.
• Collaborate with networking, security, cloud, and third-party teams to enable migration readiness.
• Create and maintain technical documentation and provide status updates to stakeholders.
• Participate in technical meetings and communicate effectively with technical and non-technical teams.

Server Virtualization Engineer

• Brindar soporte técnico especializado y configuración sobre la plataforma ServiceNow.
• Participar en la implementación, mantenimiento y optimización de procesos relacionados con Event Management, Incident Management y Major Incident Management.
• Atender y resolver incidentes, requerimientos y problemas escalados de Nivel II relacionados con ServiceNow.
• Construir y mantener integraciones REST y Webhooks entre herramientas de monitoreo y ServiceNow.
• Configurar reglas de eventos y automatización de incidentes.
• Implementar y mantener flujos en Flow Designer y Playbooks para orquestación de procesos.
• Monitorear integraciones, colas y procesos automáticos asegurando continuidad operativa.

Ingeniero Service Now, Banca

• Diseñar e implementar modelos de procesos detallados para las soluciones desarrolladas en las células que participa
• Estabilizar la implementación de procesos en colaboración con áreas funcionales clave
• Actualizar la caracterización de procesos a través de las transiciones arquitectónicas
• Implementar técnicas analíticas, de modelado y optimización para la optimización de procesos

Ingeniero de Procesos, Banca

• Administrar y operar plataformas tecnológicas, incluyendo sistemas operativos, virtualización, bases de datos y ejecución de procesos batch, garantizando su disponibilidad y correcto funcionamiento.
• Gestionar despliegues de aplicaciones en entornos on premise y nube, implementando prácticas DevOps, automatización de procesos, backup y restauración de información.
• Monitorear y optimizar el rendimiento de aplicaciones y servicios mediante indicadores, tableros de control y buenas prácticas de seguridad informática, proponiendo mejoras continuas.

Ingeniero de Infraestructura

• Design and build automation workflows and AI agents that eliminate manual work across business processes company-wide.
• Integrate automations with internal platforms and external tools; comfortable working with APIs, webhooks, and custom logic at the code level when no-code falls short.
• Apply security best practices when handling company data and processes — access control, credential management, and safe data handling are a shared responsibility in this role.
• Collaborate with the Process Intelligence Lead to translate process discoveries into technical, production-ready solutions.
• Maintain and iterate on live automations based on real-world feedback and performance data.
• Document what you build so others can understand, replicate, and improve it.
• Support the internal AI adoption program by contributing automations that serve as blueprints for other teams.

Process Intelligence Engineer

• Unirse al equipo de trabajo
• Ser parte del equipo en una importante empresa de Bogotá

Ingeniero de Desarrollo, Progress OpenEdge

• - Design, develop, and maintain ATM user interfaces using **XML, HTML, CSS, and JavaScript**
• - Provide **Level 3 ATM support**, diagnosing and resolving complex software, hardware, network, and telecommunications issues
• - Perform ATM / ITM software installation, configuration, and upgrades
• - Create, manage, and maintain ATM software images using **Python and PowerShell scripting**
• - Troubleshoot production issues, perform root-cause analysis, and implement long-term fixes
• - Support ATM-related project delivery efforts, including testing, deployments, and rollouts
• - Collaborate with internal teams and vendors to improve ATM functionality, reliability, and performance
• - Document solutions, configurations, and support procedures
• - Perform other related duties as assigned

ATM Development Engineer, L3 Support

• Diseñarás, transformarás y soportarás la infraestructura tecnológica de Bancolombia.
• Cumpliendo los estándares, lineamientos y buenas prácticas de implementación de la infraestructura definidas por el banco y la industria.
• Realizar el soporte y mantenimiento requerido para las soluciones existentes.
• Identificar problemas e incidentes recurrentes y oportunidades de mejora.
• Realizar la documentación necesaria para las soluciones implementadas.
• Asegurar y aplicar lineamientos para despliegues continuos de forma automática.
• Trabajar en equipo de forma colaborativa.

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