Ecommerce

• Communicate product strategy and roadmap updates effectively to cross-functional stakeholders and leadership.
• Coordinate execution across multiple teams, squads, or pods to ensure seamless product launches and updates.
• Drive product innovation within the E-commerce segment, leveraging a culture of A/B testing and data-driven insights.
• Champion the customer voice across the product organization, prioritizing the roadmap based on user pain points and market dynamics.
• Demonstrate strong technical fluency by anticipating architectural tradeoffs and technical risks.
• Define and analyze complex metrics that inform the success of the product area, driving sustained impact on customer satisfaction and business OKRs.

Senior Product Manager – E-Commerce

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

• Act as a senior technical SME for Aternity Digital Experience solutions across SaaS and hybrid environments
• Lead complex Aternity engagements including EUE deployments, advanced dashboards, alerting, and cross-domain analysis
• Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models
• Resolve high-complexity issues requiring deep EUE platform, performance, and experience-analytics expertise
• Champion the business value of Riverbed solutions through visibility, and business outcomes
• Analyze customer IT organizations, requirements, and processes to drive adoption and utilization of Riverbed solutions and maximize ROI and business value
• Deliver Aternity primarily in SaaS operating models, ensuring stability, scalability, and operational readiness
• Guide customers on DEX operating models, SaaS best practices, and long-term adoption strategies
• Translate business and IT objectives into measurable experience and productivity outcomes
• Own transition planning from a DEX and platform perspective, including architecture, sequencing, risks, and dependencies
• Ability to engage credibly with senior customer stakeholders
• Lead or support on-prem to SaaS transitions for Aternity customers, particularly in regulated or secured environments
• Partner with security, engineering, and delivery teams to ensure transitions are completed smoothly and securely
• Lead customer workshops covering DEX strategy, SaaS architecture, migration readiness, and success criteria

Senior Performance Consultant – Digital Experience, SaaS Transitions

• Lead the development of the digital strategy and roadmap of digital properties across Life Insurance, Annuities & Employee Benefits to meet the needs of the businesses.
• Work with senior leadership to influence and optimize the initiative portfolio to achieve business goals, including partnering on the creation of relevant business cases
• Lead customer communications across the Transamerica businesses, driving improvements to customer experience and expense savings through driving digitization and adoption of eDelivery and paperless correspondence.
• Work with marketing leadership to translate the business strategy of the organization to create innovative digital experiences that drive target outcomes.
• Responsible for continued education/advocacy of digital experience goals, strategy, and initiatives to senior leadership
• Partner cross-functionally and across the CX & Marketing Center of Excellence, including UX, CX Insights, Marketing, and Savings & Investments digital experience to ensure continued coordination and collaboration across related initiatives.
• Strategize with functional areas such as technology, legal and compliance, data & analytics, and business operations to establish best practices for designing positive end-to-end experience at all user touch points.
• Strategically align with relevant technical teams in ongoing development and testing work across various properties.
• Lead large scale projects and cross-divisional collaborations.
• Manage, coach and mentor staff; provide career development and training opportunities.
• Approve and manage budgeting, resource planning and prioritization.

Senior Director, Digital Experience

• Achieve the Regional Commercial targets
• Implement Allianz Trade E-Commerce target distribution model by managing the team in charge of direct/indirect sales and CSM's
• Implement Regional distribution elements of marketing plan
• Support the Group Dist & Partnership team with relationship of partners in respective Regions (Banks, CMS's, PSP's, Brokers, Agents, Allianz)
• Ability to build long-term relationships in a changing business environment
• Ability to scale up a Sales and CSM organization from its current base in the Region, understanding of API's and technology behind our solution
• Ability to create the market demand for BNPL, Embedded Finance and Online Sellers
• Coordinating the listing of our product in the US
• Coordinating the marketing activities with local marketing teams, attending to events, roundtables to increase market awareness for e-commerce

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Senior Product Manager – E-Commerce

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

Senior Performance Consultant – Digital Experience, SaaS Transitions

Senior Director, Digital Experience

Regional Head of E-Commerce