Ecommerce

• Serve as the primary strategic advisor and point of contact for retention marketing clients.
• Develop and execute retention strategies focused on increasing customer lifetime value (LTV), improving retention, and reducing churn.
• Build and optimize customer lifecycle programs, including email and SMS automations, segmentation strategies, and retention flows.
• Own campaign planning and retention calendars across multiple client accounts.
• Conduct cohort analyses to identify customer behavior trends, retention opportunities, and growth insights.
• Analyze performance data and provide actionable recommendations to improve retention outcomes.
• Collaborate closely with Klaviyo Specialists, designers, and copywriters to execute retention initiatives.
• Lead retention-focused projects and ensure timely, high-quality delivery across client accounts.
• Stay current on industry trends, subscription commerce best practices, and retention marketing innovations.
• Build strong client relationships and contribute to long-term client satisfaction and retention.

Retention Strategist

• The main purpose of the Ads Creative Strategist is to provide our clients with top-quality creative media.
• This may include researching and reaching out to potential content creators and keeping up-to-date with the ever-changing TikTok and Instagram Reels trends.
• The Ad Creative Strategist will need to develop a deep understanding of each individual client’s brand, values, customer avatars, and specific requirements.
• This knowledge will be used to create detailed script briefs for chosen content creators, matching their brand guidelines and including full video footage concepts for the creative campaign.
• The Ads Creative Strategist will be required to contact and liaise with potential content creators in order to put a team together for each project.
• Performing quality control duties on the received content to ensure that it meets guidelines will also be a part of this role.
• As our Ads Creative Strategist, you’ll be working closely with content creators of your own choosing, whom you’ll be required to research, reach out to, and liaise with throughout the project.
• You may be required to communicate directly with clients on occasion.

Ads Creative Strategist – E-commerce

• Design, develop, and maintain cloud-native SaaS applications.
• Build and enhance backend services using C# and .NET Core.
• Develop modern frontend applications using React.
• Design, implement, and maintain RESTful APIs and microservices.
• Work with SQL and NoSQL databases to support application functionality and scalability.
• Implement, optimize, and maintain AWS-based cloud infrastructure.
• Collaborate with Product, QA, DevOps, and Engineering teams to deliver high-quality solutions.
• Participate in architectural discussions and technical decision-making.
• Mentor junior engineers and promote engineering best practices.
• Maintain code quality through testing, code reviews, and continuous improvement.
• Improve system performance, scalability, reliability, and operational efficiency.
• Support modernization initiatives and cloud-native architecture adoption.

Senior FullStack Engineer, C#/React – Ecommerce

• **The Role**
• **Senior Customer Support Agent for E-commerce**
• We're seeking a Senior Customer Support Agent who understands that premium support creates memorable experiences, not just solves problems. This is a high-touch, white-glove CX role requiring autonomy with customers, not basic ticket handling.
• **What You'll Do**
• *Customer Support*
• - Respond to inquiries via Gorgias → Richpanel (chat & email) and **Instagram/TikTok DMs** (critical)
• - Handle order management, tracking, modifications, and cancellations
• - Manage returns, exchanges, and refunds with grace
• - Provide product guidance and personalized recommendations
• - Resolve shipping issues and coordinate with logistics partners
• *Customer Experience*
• - Turn challenging situations into positive experiences through empathetic problem-solving
• - Maintain our premium brand tone in all communications
• - Document feedback and identify patterns for improvement
• - Handle escalations and high-AOV/VIP customers with confidence

Senior Customer Support Agent – E-commerce

• Execute paid advertising campaigns across Meta, Google, and TikTok, including campaign setup, audience configuration, and ongoing management for e-commerce clients
• Manage budgets and make day-to-day optimization decisions under general strategic direction from client leadership
• Pause and adjust underperforming ads using platform data alongside the client's custom data sets
• Analyze performance against incremental and first-party attribution frameworks, not platform-reported numbers
• Document workflows and SOPs in enough detail that they can be handed off and progressively automated
• Collaborate with client leadership and engineering on AI tooling being built around the media buying function

Paid Media Buyer – DTC, E-Commerce

• Consultor SAP eCOMMERCE, S/4HANA
• Acompañar a otras empresas en su evolución y transformación tecnológica
• Conocer las necesidades particulares del mercado local

Consultor SAP, eCommerce

• Levantar, analizar y validar requerimientos funcionales junto a stakeholders de negocio, entendiendo el customer journey completo del eCommerce.
• Traducir necesidades comerciales en especificaciones claras para desarrollo, definiendo flujos de usuario, historias de usuario y criterios de aceptación.
• Asegurar la trazabilidad, calidad y priorización de requerimientos, participando en pruebas funcionales y proponiendo mejoras basadas en métricas del canal digital.

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