Ecommerce

• Translate business initiatives into epics, features, and user stories
• Write detailed, development-ready acceptance criteria
• Document business rules, functional requirements, risks, and success metrics
• Map customer journeys and operational workflows to identify improvements
• Partner with Product, Engineering, UX, and business stakeholders
• Support intake and prioritization by assessing impact and value
• Ensure teams receive complete, actionable requirements

eCommerce Requirements Analyst

• Providing Customer Support via Zendesk ticketing system
• Using admin order tools to review order status to provide resolutions to customers
• Using admin tools to review user accounts and assist with account issues.

Customer Service, Omni-Channel T2, Ecommerce, English

• The eCommerce Requirements Analyst collects, clarifies, analyzes, and translates business requirements into documentation and functional requirements from which solutions are developed.
• Serves as liaison between business operations and information systems for requirements, design, development, testing, implementation, and application support.
• Collaborates with product managers and project sponsors to determine project scope and vision, and clearly identifying project stakeholders.
• Recommends improvements to strategy, application usage, or process applying knowledge of the business processes in various functional areas.
• Defines user stories and performs user acceptance testing to ensure solutions meet business needs.
• Supports the development of end-user documentation and training materials as required for new functionality and processes.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Acquires a working knowledge of existing technical processes, and applies this knowledge to assigned tasks and projects.
• Translates stakeholder requirements into functional requirements in a clear manner that is comprehensible to technical members of the project team.
• Manages and tracking the status of requirements throughout the project lifecycle; enforces and redefine as necessary.
• Creates process models, specifications, diagrams, and charts to provide direction to the development team.
• Leads ongoing reviews of business processes and develops optimization strategies.
• Remains up-to-date on the latest process and digital IT advancements to automate and modernize systems.
• Conducts meetings and presentations to share ideas and findings.
• Updates, implements and maintains procedures.
• Performs other duties as assigned.

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eCommerce Requirements Analyst

Customer Service, Omni-Channel T2, Ecommerce, English

eCommerce Requirements Analyst