Ecommerce

• The eCommerce Requirements Analyst collects, clarifies, analyzes, and translates business requirements into documentation and functional requirements from which solutions are developed.
• Serves as liaison between business operations and information systems for requirements, design, development, testing, implementation, and application support.
• Collaborates with product managers and project sponsors to determine project scope and vision, and clearly identifying project stakeholders.
• Recommends improvements to strategy, application usage, or process applying knowledge of the business processes in various functional areas.
• Defines user stories and performs user acceptance testing to ensure solutions meet business needs.
• Supports the development of end-user documentation and training materials as required for new functionality and processes.
• Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
• Acquires a working knowledge of existing technical processes, and applies this knowledge to assigned tasks and projects.
• Translates stakeholder requirements into functional requirements in a clear manner that is comprehensible to technical members of the project team.
• Manages and tracking the status of requirements throughout the project lifecycle; enforces and redefine as necessary.
• Creates process models, specifications, diagrams, and charts to provide direction to the development team.
• Leads ongoing reviews of business processes and develops optimization strategies.
• Remains up-to-date on the latest process and digital IT advancements to automate and modernize systems.
• Conducts meetings and presentations to share ideas and findings.
• Updates, implements and maintains procedures.
• Performs other duties as assigned.

eCommerce Requirements Analyst

• This role is a business product people leader in a business‑led, technology‑enabled delivery model.
• The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
• This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
• The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
• The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
• Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Senior Manager, Digital Experience Delivery – Personal Lines Insurance

• Act as a senior technical SME for Aternity Digital Experience solutions across SaaS and hybrid environments
• Lead complex Aternity engagements including EUE deployments, advanced dashboards, alerting, and cross-domain analysis
• Design and validate enterprise-scale Aternity architectures aligned to customer goals and operating models
• Resolve high-complexity issues requiring deep EUE platform, performance, and experience-analytics expertise
• Champion the business value of Riverbed solutions through visibility, and business outcomes
• Analyze customer IT organizations, requirements, and processes to drive adoption and utilization of Riverbed solutions and maximize ROI and business value
• Deliver Aternity primarily in SaaS operating models, ensuring stability, scalability, and operational readiness
• Guide customers on DEX operating models, SaaS best practices, and long-term adoption strategies
• Translate business and IT objectives into measurable experience and productivity outcomes
• Own transition planning from a DEX and platform perspective, including architecture, sequencing, risks, and dependencies
• Ability to engage credibly with senior customer stakeholders
• Lead or support on-prem to SaaS transitions for Aternity customers, particularly in regulated or secured environments
• Partner with security, engineering, and delivery teams to ensure transitions are completed smoothly and securely
• Lead customer workshops covering DEX strategy, SaaS architecture, migration readiness, and success criteria

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eCommerce Requirements Analyst

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