DevOps Engineer

• Design, implement, and maintain secure CI/CD pipelines supporting Salesforce application development, configuration, integration, and deployment.
• Establish and optimize DevSecOps processes that enable rapid, reliable, and secure delivery across Salesforce environments.
• Implement automated testing, code quality validation, security scanning, release automation, and deployment orchestration throughout the software development lifecycle.
• Support Salesforce DevOps tooling and deployment frameworks, including Git-based source control, version management, package deployment, branching strategies, and environment promotion processes.
• Integrate security controls, compliance requirements, and automated vulnerability management into development and deployment workflows.
• Implement and manage Infrastructure as Code (IaC), configuration management, and automated provisioning processes across development, test, and production environments.
• Support Salesforce platform security, identity and access management (IAM), role-based access controls, authentication mechanisms, and Zero Trust initiatives.
• Collaborate closely with Salesforce developers, architects, product managers, and Scrum Masters to improve development velocity, deployment reliability, and operational efficiency.
• Monitor platform health, deployment performance, system availability, and security posture while proactively identifying and resolving issues.
• Support Authority to Operate (ATO) activities, compliance documentation, audit readiness efforts, and continuous monitoring requirements.
• Evaluate and implement AI-enabled DevSecOps capabilities that improve developer productivity, automate operational tasks, enhance security monitoring, and accelerate software delivery.
• Drive continuous improvement initiatives focused on automation, reliability engineering, operational excellence, and modernization best practices.
• Establish and maintain DevSecOps standards, deployment governance, and release management processes across the program.

DevSecOps Engineer, Salesforce

• Support system reliability, monitoring, and operational stability across environments
• Implement and maintain observability practices, including monitoring, logging, and alerting
• Contribute to automation efforts that improve system reliability and operational efficiency
• Participate in incident response activities and production support
• Perform root cause analysis for system issues and outages
• Support performance optimization and tuning of applications and infrastructure
• Work with DevOps and development teams to maintain production readiness
• Contribute to continuous improvement of deployment and operational processes
• Collaborate across engineering teams to support stable and scalable systems

Site Reliability Engineer

• Support detailed requirements elicitation, documentation, and validation for MESH workflows, data structures, and user interactions
• Work with stakeholders and Agile teams to refine user stories
• Ensure alignment with CMS processes
• Support testing and user acceptance
• Lead DevSecOps implementation using Copado to enable automated, secure CI/CD pipelines and controlled release promotion across Salesforce environments
• Ensure configuration management, test automation gating, and deployment traceability aligned with CMS security and compliance requirements
• Integrate continuous validation, monitoring, and release governance into all delivery activities
• Contribute to continuous improvement by identifying gaps in workflow execution, data quality, and user experience

DevOps Lead, Copado

• Deploys and supports cloud infrastructure solutions in Azure
• Responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs.
• Collaborates with crossfunctional teams including Networking, Security, DevOps, and Application Development.
• Assist in building and maintaining development, testing, and production environments.
• Monitors, manages, and optimizes Azure cloud resources.
• Troubleshoot and resolve issues related to infrastructure, network, and application performance.
• Supports automation of operational tasks using scripting (PowerShell/Python).
• Assists with incident resolution, root cause analysis, and performance troubleshooting for cloud workloads.
• Build and operate comprehensive CI/CD pipelines using Azure DevOps
• Write deployment, configuration, provisioning, monitoring, and other scripts as needed in addition to the existing DevOps tools.
• Develop and maintain documentation for system configurations, procedures, and troubleshooting guides.

• Design and maintain CI/CD pipelines for Salesforce and AWS applications
• Implement automated deployment and release management processes using modern DevOps tools
• Establish best practices for version control, branching strategies, and code integration
• Manage Salesforce and AWS deployments across development, sandbox, staging, and production environments
• Coordinate release schedules and ensure smooth production deployments
• Develop rollback strategies and deployment monitoring procedures
• Implement automated testing and validation in deployment pipelines
• Integrate static code analysis and quality checks into CI/CD processes
• Maintain consistency across Salesforce orgs and environments
• Manage configuration, metadata deployments, and environment provisioning
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Administer and support installed AppExchange applications
• Identify unused or underutilized platform features for periodic clean-ups
• Respond to user support tickets
• Manage and improve Salesforce data quality, implementing rules and automation as needed
• Work closely with Salesforce developers, tech leads, and architects
• Collaborate with Product Managers and business stakeholders
• Mentor junior engineers on DevOps best practices
• Promote DevOps culture and continuous improvement within the Salesforce and AWS engineering team

Senior DevOps Engineer

• Designing, implementing, and maintaining the DevSecOps toolchain that supports the Salesforce-based MESH platform and its integrations across AWS, Microsoft 365, T-MSIS, MBES/MacFin, and CMS DataConnect
• Building and operating CI/CD pipelines using GitHub Actions and Copado that automate build, test, security scanning, deployment, and rollback for both Salesforce and AWS-hosted components
• Managing AWS cloud infrastructure using infrastructure-as-code (Terraform, AWS CloudFormation) and configuration management tools (Ansible), in alignment with CMS Cloud governance and FedRAMP Moderate baselines
• Implementing observability across the platform using tools such as Splunk, AWS CloudWatch, New Relic, or Dynatrace; building dashboards and alerts for system health, latency, throughput, error rates, and capacity (median, 95th, and 98th percentile)
• Automating day-to-day operational tasks (provisioning, patching, configuration, user/access management) using Python, Bash, PowerShell, and AWS APIs to reduce toil and improve repeatability
• Partnering with the security team to integrate security gates (SAST, DAST, SCA, container scanning) into pipelines and to remediate vulnerabilities within CMS-defined timeframes
• Supporting incident, change, and problem management as part of an integrated Agile delivery team; contributing to root-cause analyses and preventive actions
• Maintaining hardened, monitored environments for development, testing, UAT, staging, and production with minimum-downtime deployment strategies and tested rollback procedures
• Implementing data backup, retention, and disaster-recovery solutions for both Salesforce and AWS-hosted assets, validated through scheduled restoration tests
• Managing user access, secrets, and certificates across CMS IDM/Okta, EUA, AWS IAM, GitHub, and Copado in accordance with least-privilege and zero-trust principles
• Documenting architecture, runbooks, deployment procedures, and operational standards in CMS-approved tools (Confluence, Box, GitHub) and ensuring transparency for CMS Product Owners
• Coordinating with the CMS Cloud contractor to optimize cloud resource utilization, cost, and adherence to CMS Cloud governance processes
• Mentoring engineers on DevSecOps best practices, automation-first design, and continuous-improvement metrics tied to deployment frequency and reliability

• Augments CBO engineering team to extend infrastructure automation and secure delivery in a hybrid cloud environment.
• Maintains/extends Terraform & OpenTofu IaC (modular configs, remote state).
• Develops Ansible playbooks/roles (CaC, patching, compliance).
• Builds GitHub Actions CI/CD with security gates (SAST, dependency/secrets scanning, policy-as-code).
• Manages Docker image hardening and Kubernetes/Helm orchestration with vulnerability scanning.
• Integrates Shift-Left security and CIS/CBO baselines.
• Inherits existing patterns (no design-from-scratch); works within CBO change advisory, version control, peer review.

DevSecOps Engineer

• Support applications in the AWS cloud
• Responsible for the development, testing, and maintenance of automation scripts, infrastructure tools, DSLs CI/CD pipelines utilizing Ruby and related technologies.

• Provide security engineering support, cyber-informed engineering support, and DevOps lifecycle management from a security perspective
• Lead the integration of security practices into development and operations workflows
• Lead the design, implementation, and maintenance of secure CI/CD pipelines
• Integrate security tools and practices into DevOps workflows
• Provide cyber-informed engineering support
• Develop and maintain security automation scripts, tools, and frameworks
• Collaborate with development teams to implement secure coding practices
• Design and implement infrastructure security controls across cloud environments
• Support security incident response activities
• Establish and maintain security metrics, dashboards, and reporting mechanisms
• Develop and maintain documentation for security processes

Engineer V, Cyber DevSecOps

• Lead modernization of legacy applications into microservices and containerized architectures.
• Design, build, and maintain CI/CD pipelines with security guardrails baked in.
• Implement standardized containerization patterns for application onboarding.
• Configure full-stack observability using Splunk, Datadog, Prometheus, and Grafana.
• Develop Terraform/Ansible automation to support infrastructure provisioning and configuration.
• Provide hands-on enablement, coaching, and training for application teams adopting modern deployment workflows.
• Collaborate with cloud, security, and architecture teams to ensure alignment with enterprise standards.
• Support deployment orchestration on AWS (EKS/ECS) and container platform services.

• Designing, developing, and maintaining Copado CI/CD pipelines for Salesforce development on the Medicaid Enterprise Systems Hub (MESH)
• Developing, configuring, and managing multiple Salesforce environments (development, testing, UAT, staging, production) using Copado, and ensuring metadata deployments are synchronized and consistent across the MESH org
• Configuring quality gates including code reviews, automated test execution, code-quality checks, and security scans within the CI/CD pipeline so promotions to Validation, Staging, and Production meet CMS deliverable performance standards (e.g., 90% automated test coverage, 0 lint errors)
• Promoting and applying an automation-first approach to reduce manual configurations within the Salesforce platform by writing custom scripts, configuring robotic process automation, and automating recurring deployment tasks
• Managing Salesforce releases in coordination with development, QA, security, and CMS business teams, supporting the cadence of bi-weekly promotions to the Validation environment expected on MESH
• Implementing strategies for rapid data and metadata restoration in case of deployment failures, including tested rollback paths and recovery runbooks
• Leading Salesforce backup and restore strategies, including scheduling data backups, maintaining restoration runbooks, and validating recovery times on a recurring basis
• Leading continuous improvements and enhancements to the CI/CD pipeline and team development workflows to evolve best practices and reduce lead time, change failure rate, and mean time to recovery
• Setting up monitoring and alerting on Salesforce deployments, Copado pipelines, and integrated services (T-MSIS, MBES/MacFin, Microsoft 365, DataConnect) to detect and address issues
• Documenting DevOps code-promotion patterns, back-promotion procedures, environment topology, and operational runbooks in CMS-approved tools (Confluence, Box, GitHub)
• Providing technical support, troubleshooting, and training to the development team on continuous integration and continuous deployment best practices, ensuring all developers complete the Copado training required by CMS OIT prior to deploying to the CMS Salesforce org
• Implementing observability tools within the Salesforce platform to gain insights into system performance, reliability, and utilization to proactively identify potential issues
• Configuring alerts on system issues and leading incident response in collaboration with development and security teams
• Configuring security tools and Salesforce permission sets to enforce zero-trust security strategies and least-privilege access controls
• Supporting transition-in and transition-out activities including repository, pipeline, and environment hand-off in accordance with CMS contract requirements

Senior DevOps Engineer – Copado

• support the deployment of microservices via a DevSecOps pipeline within a Linux-based multi-tenant environment
• Extensive experience designing, implementing, and securing virtual networks within AWS
• Experience implementing VPC network connectivity
• Experience diagnosing and resolving VPC connectivity issues
• Develop, update, and maintain GitLab CI/CD pipeline code
• Configure, troubleshoot, and deploy docker containers
• Review code within Git and extract/create engineering documentation as needed
• Support Developer deployments
• Provide technical guidance for all capabilities/microservices
• Support Developer testing in the environment
• Create and Maintain DevOps documentation
• Conduct Security remediation as needed from scans
• Other tasks as assigned

• Performing day-to-day operational/DevOps tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
• Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes)
• Leading continuous improvement, by automating the installation, configuration and maintenance of services on our platform
• Working closely with product teams helping them bring scalable functionality to our users by assisting in the architectural design of new services and making them operate at scale
• Participating in a 24/7 on-call rotation shared across the broader SRE team. This includes taking part in incident response, diagnosis and follow-up on system outages or alerts across Wikimedia’s production infrastructure.
• Collaborating with a global, cross-functional team in an asynchronous communication environment
• Mentoring peers in your areas of technical and operational strength

Senior Site Reliability Engineer

• Lead, mentor, and scale a high-performing team of Deployment Engineers and Technical Deployment Specialists.
• Ensure successful implementation, configuration, validation, and production readiness of customer deployments.
• Establish deployment metrics, KPIs, and reporting to measure deployment success, quality, and operational efficiency.
• Define deployment engineering strategy, processes, standards, and best practices to improve deployment quality, efficiency, and predictability.
• Oversee project timelines, budgets, and resource allocation; monitor progress and address any risks or issues that arise.
• Establish deployment methodologies that support both traditional telecom and cloud-native network architectures.
• Develop organizational capabilities to successfully drive rapid customer acceptance of platform upgrades, and large-scale production rollouts.
• Partner with Product, Engineering, Program Management, and Support organizations to drive successful customer outcomes.
• Drive continuous improvement initiatives to optimize deployment processes and enhance service delivery.
• Support capture efforts with proposals, white papers, and reviewing cost estimates.
• Travel as required for business needs.

Director, Deployment Engineering

• Designing and managing cloud environments and creating modern automation tools
• Building and deploying continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Implementing various development, testing, automation tools, and security strategies
• Supporting the delivery of quality code that adheres to standards and methodologies
• Performing incident management and root cause analysis, and leveraging observability tools
• Managing periodic progress reporting

• Designing, deploying, and maintaining highly available, scalable Kubernetes clusters on AWS EKS as well as the supporting ecosystem.
• Managing and optimizing cross-portfolio cloud infrastructure, leveraging AWS services and supported organizational tooling.
• Developing and maintaining Infrastructure as Code (IaC) solutions to automate provisioning and management of cloud and Kubernetes resources.
• Writing automation processes to streamline operational workflows, incident response, and infrastructure management.
• Implementing CI/CD pipelines to facilitate deployments, testing, and validation.
• Supporting multi-regional critical infrastructure, ensuring high availability and rapid incident resolution.
• Monitoring system health, instrument system components, troubleshoot issues, and perform root cause analysis.
• Managing and supporting a complex cross-portfolio environment, coordinating across teams to ensure consistency and reliability.
• Maintaining comprehensive documentation and best practice guides for solutions, ensuring users have clear instructions and support to effectively implement and operate their systems.
• Mentoring junior team members and promoting best practices in SRE, automation, and cloud architecture.

• Support the deployment, maintenance, and monitoring of AWS cloud infrastructure in alignment with federal security and compliance standards
• Develop and maintain Python and shell scripts to automate operational tasks, monitoring, deployment support, and environment maintenance
• Support CI/CD pipelines for application deployments, ETL workflows, database updates, and configuration management across development, test, and production environments
• Monitor infrastructure, application, and pipeline health using enterprise monitoring and logging tools; assist with troubleshooting, incident response, and operational support activities
• Support operational improvements through automation, monitoring enhancements, deployment consistency, and environment standardization
• Administer Linux servers and cloud-hosted database environments, including patching, configuration updates, backup validation, and general operational support
• Support enterprise job scheduling, workflow orchestration, and data transfer processes through monitoring, dependency tracking, troubleshooting, and issue coordination
• Manage AWS IAM, networking, and security configurations in compliance with federal cloud governance requirements
• Create and maintain operational documentation including runbooks, deployment procedures, troubleshooting guides, and architecture diagrams
• Collaborate with infrastructure, development, database, and operations teams to support system reliability and operational efficiency

DevOps Engineer, Mid-Level

• Design, implement, and maintain cloud infrastructure for game development and live-service games using one or more cloud platforms (e.g., AWS, Azure, GCP).
• Deploy infrastructure-as-code for cloud resources using tools like Terraform, CloudFormation, Azure Bicep, or Azure Resource Manager templates.
• Promote cloud security best practices and compliance requirements for gaming infrastructure.
• Design and develop CI/CD pipelines for builds and deployments.
• Respond to live support issues for a live-service game.
• Empower multiple teams through development environment automation.

• Ensure the reliability, availability, and performance of enterprise IT systems across global environments
• Develop automation solutions that reduce manual effort, streamline operational tasks, and improve system resiliency
• Build and maintain monitoring, alerting, and observability capabilities supporting 24/7/365 enterprise operations
• Perform root cause analysis (RCA), corrective action planning, and long-term problem remediation for infrastructure issues
• Partner with engineering teams to validate, test, and integrate new systems, upgrades, baselines, and enhancements into production
• Improve system performance through configuration tuning, capacity planning, and optimization of compute, storage, network, and virtualized environments
• Develop and maintain infrastructure-as-code, scripts, and operational automation to support consistent and repeatable deployments
• Support enterprise incident response, including triage, escalation, and service restoration for high visibility events
• Maintain operational documentation including SOPs, runbooks, baselines, dashboards, and architectural diagrams
• Ensure compliance with ITIL/ITSM processes—including Incident, Problem, Change, and Configuration Management
• Strengthen the enterprise security posture by supporting patching, vulnerability remediation, and RMF related configuration updates
• Coordinate with global operations teams to ensure service continuity, readiness, and adherence to SLAs and KPIs
• Leverage analytics, metrics, and monitoring data to identify performance trends and drive continuous service improvement initiatives

Site Reliability Engineer – TS/SCI with Poly

• Own and optimize the CI/CD pipeline for Salesforce development, leveraging tools such as Copado to enable efficient, automated, and reliable deployment processes.
• Design, configure, and maintain deployment pipelines to promote metadata and code across Salesforce environments, maximizing automation and ensuring consistency throughout the release lifecycle.
• Manage branching strategies, commit code changes, and oversee merge processes using platforms such as GitHub.
• Maintain synchronization across development, testing (sandbox), and production environments.
• Design and implement pipeline workflows that enforce controlled access and proper segregation of duties.
• Manage end-to-end Salesforce release planning, coordination, and execution across multiple environments for the assigned projects.

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