Data Analyst

• Support US based Partner Managed Print Services team
• Applies Specialist level of subject matter knowledge to solve a variety of common business issues
• Works on problems of moderately complex scope
• Acts as an informed team member providing analysis of information and limited project direction input
• Follows established guidelines and interprets policies
• Evaluates unique circumstances and makes recommendations
• Developing and updating SharePoint sites will be required
• Developing and updating Power Automate flows
• Weekly submission of TCV Contract acceptance
• Change orders for new locations and new models
• Contract amendments
• Account data center maintenance
• Termination initiations
• Pricing file maintenance
• Excel tools support
• Archiving contracts and amendments in repository
• Creating the financials for renewals
• Reporting for the business
• Partner reporting for business insights
• Partner validation on renewals
• Business planning preparation for major Partners
• Roster maintenance

Data Support Analyst – Partner Managed Print Services

• Portfolio Analysis & Risk Modeling: Monitor and analyze daily, weekly, and monthly delinquency trends (30/60/90+ days past due).
• Segment the aging portfolio by financing product type (PPA, Lease, Loan), geographic region, utility territory, and customer credit tier (FICO score at underwriting) to identify pockets of risk.
• Develop predictive models to identify "high-risk" accounts early in the delinquency cycle (early-stage roll rates).
• Develop predictive analyses that provide cure confidence based on customer, system health, and maintenance inputs as well as the cure value based on lease and incentive value.
• Leverage Automated and AI agents and tools to drive insightful analyses and novel ways to highlight actionable data.
• Operational Collections Support & Strategy: Design, test, and optimize collections strategies (e.g., timing of automated SMS/emails vs. manual phone calls).
• Create and manage daily/weekly operational queues and calling lists for the collections team to maximize recovery rates.
• Analyze the cost-benefit of various recovery methods, including payment plans, automated clearing house (ACH) setups, and UCC-1 fixture filing legal actions.
• Solar-Specific Cross-Functional Analysis: Partner with the Operations & Maintenance (O&M) data team to cross-reference delinquent accounts with underproducing or offline solar systems.
• Reporting & Data Governance: Build, maintain, and automate interactive dashboards (via Power BI or Tableau) tracking key performance metrics like Bad Debt Expense, Roll Rates, and Days Sales Outstanding (DSO).

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Data Support Analyst – Partner Managed Print Services

Data Analyst, Collections – Delinquency