Customer Support

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and finding the best solution.
• Process orders, returns, exchanges, and warranty claims accurately and efficiently.
• Maintain deep knowledge of our products, promotions, and policies to assist customers effectively.
• Document all customer interactions in our CRM system and escalate issues when necessary.
• Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues.
• Strive to exceed customer expectations and contribute to customer loyalty and retention.
• Identify trends in customer feedback and report them to help improve products and services.

Customer Support Specialist

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed);
• Ensure 24/7 coverage, specifically handling night shift operations;
• Respond to customer inquiries promptly and professionally;
• Resolve complex issues efficiently while maintaining VIP service standards;
• Escalate technical or high-priority cases to relevant departments when necessary;
• Monitor customer accounts and proactively identify potential issues;
• Meet KPIs related to response time, resolution time, and customer satisfaction;
• Adapt to rotating schedules, including weekends and holidays;
• Ensure smooth shift handovers between day and night teams.

VIP Customer Support

• You are part of our support team and take care of the electronic data processing
• You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
• Supporting the team in executing and optimizing all processes within the customer service department

Customer Support Agent, English Speaking

• Deliver prompt and effective assistance to our customers
• Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
• Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
• Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
• Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
• Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

• Prioritize customer issues across our email channels.
• Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
• Become an expert on the Circle product, along with our internal staff admin tool.
• Advise creators on practical solutions as they launch and build their communities.
• Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
• Escalate feedback to inform and improve our product.
• Collaborate with engineers and designers to troubleshoot complex technical issues across live stream, payments, notifications, events, member management, and more.
• Identify trends from customer inquiries to suggest proactive solutions.
• Collaborate with a global team through Notion, Slack, and Zendesk.

• Provide personalised, high-quality support to VIP customers across multiple brands;
• Act as the main point of contact for assigned high-value clients;
• Build and maintain strong, long-term relationships;
• Work rotating shifts, including night shifts, weekends, and holidays, ensuring 24/7 availability;
• Handle inquiries, issues, and escalations for different brands within the company;
• Adapt communication style and service standards according to each brand’s guidelines;
• Maintain deep knowledge of each brand’s products, services, and promotions;
• Demonstrate flexibility with schedules and workload;
• Meet KPIs related to response time, customer satisfaction, and retention.

• Deliver fast, accurate, and empathetic support across chat, voice, and email
• Resolve shift, payment, onboarding, and platform-related issues in real time
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
• Troubleshoot issues independently, applying sound judgment before escalating
• Personalize communication while maintaining a confident, professional, and helpful tone
• Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
• Guide new professionals through onboarding and help them quickly build confidence using the platform
• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Customer Experience Specialist

• Monitor and respond to client emails at lightning speed.
• Provide support to the Rise25 team.
• Answer and filter emails and manage incoming support tickets.
• Coordinate appointments via Google Calendar.
• Organize documents in Google Drive and create Google spreadsheets.
• Assist the episode production team as needed.

Customer Service Representative

• Provide billing-related customer service and respond to inquiries
• Process and manage claims accurately and in a timely manner
• Cross-check and validate rate sheets for accuracy
• Maintain and update billing records and spreadsheets
• Assist with data analysis and reporting using Excel

Billing & Customer Service Virtual Assistant

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Customer Support Agent

• Answer incoming customer calls after business hours
• Respond to customer inquiries and relay messages accurately
• Schedule appointments, estimates, and upcoming service visits
• Communicate daily updates to business owners regarding calls, estimates, and urgent issues
• Create and send invoices once jobs are completed
• Update customer records and job details in the CRM
• Provide clear end-of-shift summaries of after-hours activity

See all jobs on JobTailor

Customer Support Specialist

VIP Customer Support

Customer Support Agent, English Speaking

Customer Support Specialist

Customer Support

Customer Support

Customer Experience Specialist

Customer Service Representative

Billing & Customer Service Virtual Assistant

Customer Support Agent

After-Hours Virtual Front Desk / Customer Support Assistant