Customer Support Agent, English Speaking

DECA Games

Customer Support Agent at DECA Games providing top-notch service and support to players. Handling e-mails and inquiries while being part of a supportive remote team.

Posted 6/10/2026full-timeRemote • 🌎 Anywhere in the WorldJuniorWebsite

About the role

Key responsibilities & impact

You are part of our support team and take care of the electronic data processing
You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner
Supporting the team in executing and optimizing all processes within the customer service department

Requirements

What you’ll need

Excellent communication and problem-solving skills
Strong preference for candidates based close to the CET time zone
Very good written and spoken English skills
At least 1 year of experience in B2C support
You enjoy gaming!

Benefits

Comp & perks

Remote first company culture
Flexible work hours to support a personal work-life balance
Working in a multicultural environment with people from over 20 different countries
Flat hierarchies and a great and dedicated group of people
Online language classes: English, German, French, Spanish etc.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsproblem-solving skillscustomer service skills