Customer Support

• Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
• Troubleshoot product issues and provide guidance and training.
• Quickly develop deep product knowledge.
• Manage customer requests from investigation through resolution.
• Collaborate closely with Customer Success, Product, Operations, and Support teams.
• Document knowledge and share best practices.

Customer Support Specialist

• Lead the customer service strategy in Israel and translate company vision into measurable departmental objectives
• Directly manage Project Managers and Team Leads across VMI and One Source operations
• Develop and maintain strong relationships with strategic customers, ensuring high levels of satisfaction
• Identify and drive business development opportunities within existing customer accounts
• Manage ongoing customer interactions, including meetings, business reviews, and status updates
• Handle complex escalations and provide structured, long-term solutions
• Ensure compliance with KPIs, SLAs, and service performance targets
• Analyze operational performance and produce management reports to support decision-making
• Drive continuous improvement initiatives and optimize cross-functional processes (Operations, Purchasing, Logistics, etc.)
• Collaborate with global stakeholders across the organization
• Lead training, coaching, and development of managers and teams
• Ensure adherence to processes, policies, and data integrity standards
• Manage workload distribution and prioritization at the departmental level
• Oversee resource planning aligned with business needs
• Perform additional duties as assigned

Customer Support jobs in Israel

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Customer Support Specialist

Senior Operational Key Account Manager, Customer Service Manager VMI – One Source