Customer Support

• Manage customer inquiries and ensure the smooth processing of shipping documentation.
• Develop and implement effective export and import sales strategies.
• Identify and pursue new business opportunities in international markets.
• Establish and maintain relationships with overseas clients and partners.
• Understand and comply with international trade regulations and policies.
• Conduct market research to identify market trends, customer needs, and competitive landscape.
• Negotiate terms and conditions with clients to achieve targeted sales.
• Coordinate with logistics and supply chain teams to ensure timely delivery of products.
• Prepare and present sales forecasts and reports to management.
• Participate in international trade fairs and exhibitions to promote products.

Customer Service Executive

• Proactively engage users via **chat** and **calls** during onboarding and early usage;
• Reach out to users showing low activity or early churn signals and help them get back on track;
• Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation;
• Help users understand what can be improved to get better results, using clear and empathetic communication;
• Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value;
• Share user feedback and recurring patterns with Product to improve the overall customer experience.

Customer Support Agent – PST/EST Timezone

• Join a dynamic team as a Tier 1 Tech Support Representative (VoIP)
• Provide support in a hybrid setting and collaborate effectively with team members
• Engage with customers to troubleshoot and resolve technical issues
• Use remote desktop tools to assist users

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Customer Service Executive

Customer Support Agent – PST/EST Timezone

Tier 1 Tech Support Representative, VoIP