Customer Support

• Identify and build relationships with consultancy firms and other potential business partners who can recommend or sell Stafi’s services to law firms.
• Conduct outreach through calls, emails, and networking events to establish partnerships and promote Stafi’s offerings.
• Develop tailored partnership proposals and agreements that align with the goals of our business partners and highlight the value of our services.
• Foster long-term relationships with business partners to ensure continued collaboration and mutual success.
• Collaborate with internal teams to ensure smooth onboarding and service delivery for clients referred by business partners.
• Monitor industry trends, competitor activities, and partnership opportunities to inform strategies and enhance Stafi’s market position.
• Track partnership performance, sales metrics, and referral activities, adjusting strategies as needed to meet goals.

Customer Service, Lead Generation Specialist

• Liderar, desarrollar y supervisar al equipo de Servicio al Cliente
• Gestionar y dar seguimiento a la resolución de incidencias
• Coordinar la administración y priorización de tickets de soporte
• Implementar y optimizar procesos de atención al cliente
• Actuar como punto de escalamiento para la resolución de problemas complejos
• Monitorear indicadores de desempeño (KPIs)
• Trabajar en estrecha colaboración con las áreas de tecnología y operaciones
• Promover el uso de herramientas tecnológicas y mejores prácticas
• Capacitar y desarrollar al equipo a cargo
• Garantizar una experiencia de servicio excepcional

Customer Support jobs in Guatemala

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Customer Service, Lead Generation Specialist

Customer Service Manager