Customer Support

• Engage with PayAngel customers daily to resolve issues/queries, and offer advice
• Proactively contact customers to offer resolution to outstanding queries/issues, identify/discuss potential customer needs/opportunities
• Managing difficult situations with customers and providing them with a resolution, information or additional options
• Ensure quick and proper response to all reasonable customer requests
• Be knowledgeable and keep current on PayAngel’s various products & service offerings, processes, markets etc. to close any gaps in knowledge and enable effective resolution of customer queries/issues
• Have an understanding/working knowledge of the basic regulatory/compliance requirements of the Payments Industry required for this role
• Strong computer/technical proficiency and understanding of proprietary systems and processes to support successful customer engagement
• Maintains the highest level of confidentiality with all information obtained
• Participate in Marketing and Business Development activities
• Providing additional support to the Business on projects as identified and assigned

Customer Experience Associate

• Lead the transformation of our customer care and collections function
• Provide strategic leadership across customer care, collections, retail, warehouse, and logistics
• Measure success in customer satisfaction, retention, service quality, and profitability
• Own operational strategy and execution across M-KOPA Ghana
• Identify and close gaps in service delivery and customer journey design
• Proactively assess operational risks and implement optimization plans
• Lead change management initiatives

Customer Support jobs in Ghana

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Customer Experience Associate

Head of Operations – Customer Care, Collections