Customer Support

• Provide technical, order, and pricing-related assistance/support to internal and external customers.
• Coordinate with relevant stakeholders to obtain complete case ownership.
• Showcase expertise by improving customer satisfaction.
• Support the development and execution of strategies and business plans for identified markets.
• Ensure profitable business growth focused on orders, revenues, margins, and forecasts.
• Support in developing effective pricing strategies.
• Follow established pricing guidelines and ensure their application.
• Coordinate customer factory visit events or product training to ensure high customer satisfaction.

Export Sales Support Specialist

• 支持本地产品组销售经理制定客户画像
• 协助本地产品组销售经理推送价值主张
• 深度调研客户业务痛点，输出定制化解决方案
• 配合大客户经理建立客户健康度分析报告
• 提升客户忠诚度
• 牵头销售、运营、财务等部门建立客户响应快速通道
• 组织跨业务单元的大客户服务团队

Sales Support Specialist

• Assists with product problem management within an assigned territory or industry
• Maximizes Customer Loyalty while minimizing the commercial impact of customer complaints
• Providing input to Service Operations Specialists for shop operations
• Drive and support Dealer Product Problem Management process
• Building dealer's technical capabilities to identify and repair product deficiencies
• Collaborate internally with business partners to deliver product defect fixes

Product Support Specialist

• Finish daily on time and meet all related requirements regarding Quality Management System and EHS Management System.
• Work with related functions to process and manage key customer orders accurately and in a timely manner using Oracle systems.
• Meet customer requirements via routine order cycle management and supply chain activities.
• Manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.
• Support OTIF (On-Time-In-Full) performance monitoring and reporting.
• Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.
• Escalate critical issues or recurring service failures and participate in root cause investigations.
• Provide order-related data analysis upon request.
• Continue optimizing CSR workflow efficiency with automation tools.

Customer Service Representative

• Develop and implement quality strategies for the China business line aligned with regional and global objectives
• Establish and monitor quality KPIs, ensuring continuous improvement in product and service performance
• Define and execute quality programs based on evolving customer requirements
• Drive customer-centric initiatives to improve end-to-end customer experience
• Leverage VOC (Voice of Customer) insights to identify gaps and drive improvement actions
• Collaborate with Program Management, Product Engineering, and Supplier Quality to ensure quality alignment across the value chain
• Oversee supplier quality performance and ensure compliance with company standards
• Evaluate industry best practices and translate them into standardized procedures, policies, and quality frameworks
• Lead and develop a high-performing quality and CX team

Customer Support jobs in China

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Export Sales Support Specialist

Sales Support Specialist

Product Support Specialist

Customer Service Representative

Director, Customer Experience – Quality