Customer Support

• Provide technical support and troubleshooting for antivirus software-related issues.
• Assist customers with app issues, ensuring they can use all available features.
• Offer guidance on how to use antivirus features effectively for optimal protection.
• Address customer inquiries, concerns, and account maintenance requests.
• Help with subscription management, including cancellations and refunds.
• Provide clear, step-by-step instructions to resolve technical issues and answer customer questions.
• Ensure customer satisfaction by delivering fast, accurate, and effective solutions.
• Document and track customer interactions in a clear and organized manner.
• Collaborate with the team to improve the customer support experience.

Customer Support Specialist, German, English – Antivirus Software

• Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain a full technical knowledge and troubleshooting skills
• Recognize when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Logging of all calls accurately and in line with procedure
• Responsible for maintaining and updating all administration
• Provide support to customers, ensuring clear communication where required
• Show strong listening and comprehension skills to accurately understand consumer concerns
• Communicate clearly and professionally, both verbally and in writing, in line with brand tone
• Exhibit close attention to detail when documenting cases and following processes
• Be comfortable navigating multiple systems to research information and resolve cases efficiently
• Manage workload effectively while meeting quality, productivity, and compliance KPIs
• Adapt quickly to policy changes and new campaign launches

Customer Service Specialist, German

• Assist customers via phone, email, and chat
• Review and moderate online content according to platform policies
• Resolve customer queries efficiently and professionally
• Escalate sensitive or complex cases when necessary
• Maintain high quality and productivity standards
• Deliver excellent customer experience in a fast-paced international environment

Customer Support, Content Moderation

• Populates the Metadata Repository based on approved impact assessments and/or Case Report Form (CRF) specifications and annotations
• Creates CRF specifications and annotations based on impact assessments and documented decisions
• Populates the metadata in the global library of the clinical data management system (CDMS)
• Creates new graphic CRF modules based on approved impact assessments
• Posts Data File Specifications, Statistical Guidance Documents, and other related documents to the Metadata Repository
• Manages the standards work flow change control process via the change control system
• Trains and follows internal and sponsor's standard operating procedures as applicable
• Liaison with the sponsor as needed to resolve issues that cannot be resolved within the organization
• Performs additional duties as assigned

Standards Support Specialist

• Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
• Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
• Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
• Monitor and analyze contact center performance, identifying opportunities for optimization.
• Provide valuable feedback to the online marketing team based on patient interactions and market insights.
• Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
• Communicate key market information to the marketing team to inform strategic decisions.

Customer Support Coordinator

• Provide exceptional customer service by responding to customer inquiries via phone.
• Assist customers with the mobile app, including booking a car, explaining features, and addressing pricing and billing questions.
• Handle customer concerns and complaints professionally and promptly, aiming for a swift resolution.
• Maintain a thorough understanding of our EV fleet, including charging procedures and vehicle features.
• Registering complains of customers.
• Maintain accurate customer records and documentation.
• Assist with administrative tasks.

Customer Service Specialist

• Attend to all aspects of customer care in a courteous and professional manner
• Provide timely responses and resolutions to partners' queries and questions
• Project a professional company image through phone interaction
• Follow communication procedures, guidelines, and policies.

Customer Support Representative

• Support one of the world’s top airlines
• Collaborate with internal teams to form solutions for customers
• Enhance customer satisfaction through high-quality support

Airline Customer Support Specialist, English

• Handle client enquiries specifically related to portfolio transfers via chat and email.
• Guide clients through the end-to-end transfer process, explaining requirements clearly and setting the right expectations.
• Investigate and resolve issues related to portfolio transfers, ensuring accurate and timely execution.
• Coordinate with internal teams, especially Transfer Operations, to secure smooth processing of transfer requests.
• Proactively monitor pending cases, follow up where needed and provide clear, timely updates to clients.
• Channel client feedback into concrete suggestions to improve our processes, tools and client experience.
• Act as a trusted point of contact for clients on transfer-related matters, delivering a “premium” support experience.

Customer Experience Specialist

• Configure and integrate new acquirers and payment providers into the payment orchestration environment via Corefy
• Set up provider credentials, API access, routing logic, and payment methods within the platform
• Create and maintain merchant accounts, ensuring accurate onboarding and production readiness
• Guide merchants through technical go-live processes, including API integration and payment setup validation
• Advise clients on the most suitable integration models, including Host-to-Host, hosted payment pages, and API-based solutions
• Act as the primary technical contact for merchants after launch, handling integration-related incidents and operational support
• Troubleshoot payment processing issues, webhook failures, routing inconsistencies, tokenisation challenges, and 3DS-related errors
• Collaborate with payment providers and external partners to resolve technical incidents and minimise downtime
• Monitor live integrations and proactively identify anomalies, performance risks, or configuration issues
• Maintain clear technical documentation covering integrations, workflows, recurring issues, and support procedures

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