Customer Support

• Listen and respond to customer queries via phone and email
• Provide accurate, valid, and complete information based on customer requests
• Identify and assess customer needs to ensure high levels of satisfaction
• Deliver professional customer support while maintaining excellent service quality
• Handle customer interactions in Czech and English
• Work collaboratively with an international and supportive team

Customer Support Representative, Czech/Slovak, English

• Customer service in Sofia! (German-speaking | Remote or onsite)

Customer Service, German-speaking

• Provide outstanding help and support to our UK clients and their employees across the globe
• Managing telephonic queries in a professional and friendly manner
• Accurate and well-written answers to incoming queries
• Fast resolution to queries and problems

Support Specialist – Employee Support

• Provide technical support and troubleshooting for antivirus software-related issues.
• Assist customers with app issues, ensuring they can use all available features.
• Offer guidance on how to use antivirus features effectively for optimal protection.
• Address customer inquiries, concerns, and account maintenance requests.
• Help with subscription management, including cancellations and refunds.
• Provide clear, step-by-step instructions to resolve technical issues and answer customer questions.
• Ensure customer satisfaction by delivering fast, accurate, and effective solutions.
• Document and track customer interactions in a clear and organized manner.
• Collaborate with the team to improve the customer support experience.

Customer Support Specialist, German, English – Antivirus Software

• Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain a full technical knowledge and troubleshooting skills
• Recognize when a problem or query should be transferred to another department or a more senior member of staff
• Deal with all correspondence as requested/required
• Logging of all calls accurately and in line with procedure
• Responsible for maintaining and updating all administration
• Provide support to customers, ensuring clear communication where required
• Show strong listening and comprehension skills to accurately understand consumer concerns
• Communicate clearly and professionally, both verbally and in writing, in line with brand tone
• Exhibit close attention to detail when documenting cases and following processes
• Be comfortable navigating multiple systems to research information and resolve cases efficiently
• Manage workload effectively while meeting quality, productivity, and compliance KPIs
• Adapt quickly to policy changes and new campaign launches

Customer Support jobs in Bulgaria

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Customer Support Representative, Czech/Slovak, English

Customer Service, German-speaking

Support Specialist – Employee Support

Customer Support Specialist, German, English – Antivirus Software

Customer Service Specialist, German