Customer Support

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Customer Service & Sales Consultant, Expression of Interest

• Support the sales process from application to booking to meet and overachieve new business targets.
• Be the prime source of information and support of sales queries such as quotes, credit applications, compliance requirements, credit approvals, letters of offer, documentation and settlement preparation and execution.
• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
• Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
• Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with your Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
• Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
• Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.

Sales Support Specialist

• Provide customers with the best experience across the store
• Manage stock efficiently while keeping the workspace clean and tidy
• Serve customers with a smile at our checkout registers
• Join a supportive team that makes a difference in the community

Customer Service Team Member – Seasonal Casual

• Provide our customers with the best experience across the store
• Manage stock efficiently while keeping the workspace clean and tidy
• Serve customers with a smile at our checkout registers
• Join a team that is supportive, inclusive, makes a difference in the community, and has fun doing it

• Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
• Managing customer and commercial team interactions through telephony services.
• Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s.
• Contribute to the National Customer Service Network providing support when needed.
• Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
• Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.

Customer Service Representative

• Partner with executive stakeholders to define customer experience vision, strategic objectives, and transformation roadmaps.
• Conduct business assessments, maturity reviews, and current-state analyses to identify performance improvement opportunities.
• Advise customers on the suitability of leading CX, CCaaS, CRM, workflow, and AI platforms based on business objectives, operating models, technical requirements, and customer experience outcomes, providing vendor-agnostic recommendations that maximise business value while enabling future innovation.
• Develop future-state operating models that align people, processes, technology, governance, and data.
• Recommend platform capabilities and solution architectures that support both immediate and long-term business goals.
• Define enterprise AI strategies that enable AI capabilities to operate consistently across multiple platforms and business processes, leveraging MCP, A2A, APIs, event-driven architectures, and orchestration frameworks to deliver seamless customer and employee experiences.
• Design AI-enabled operating models that connect customer, employee, and business workflows across multiple technology ecosystems.
• Identify opportunities to create intelligent and autonomous business processes through AI orchestration and enterprise integration.
• Provide advisory services on MCP (Model Context Protocol), A2A (Agent-to-Agent) collaboration architectures, APIs, event-driven integration, and orchestration patterns.
• Shape high-impact transformation initiatives that improve customer outcomes while delivering operational efficiencies and business growth.
• Provide executive-level recommendations supported by business cases, cost-benefit analysis, and measurable success criteria.
• Represent Datacom as a recognised thought leader across Customer Experience, AI, Automation, and Contact Centre transformation through customer briefings, strategic workshops, and published insights.
• Facilitate executive strategy workshops and engage with C-suite stakeholders to align technology investment decisions with enterprise business objectives.

Principal Solution Strategist – Customer Experience, AI

• Provide best customer experience across the store
• Manage stock efficiently while keeping the workspace clean and tidy
• Serve customers with a smile at checkout registers
• Join a supportive and inclusive team making a difference in the community

• Provide first contact resolution across inbound calls and digital channels
• Identify standard enquiries from complex or high-risk matters, escalating where required .
• Maintain accurate customer records and case notes to support continuity, compliance and auditability.
• Provide clear and consistent communication, including outcomes, next steps and expected timeframes .
• Handle customer interactions in line with organisational standards, including de-escalating complaints and meeting performance expectations.

Customer Support jobs in Australia

See all jobs on JobTailor

Customer Service & Sales Consultant, Expression of Interest

Sales Support Specialist

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Representative

Principal Solution Strategist – Customer Experience, AI

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Advisor

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual

Customer Service Team Member – Seasonal Casual