Customer Support

• Respond to customer enquiries via live chat, owning each interaction from initial contact through resolution.
• Become an expert in Triple Whale's platform, products, customers, and the broader e-commerce ecosystem.
• Troubleshoot technical and platform-related issues, determining whether a customer needs education, guidance, configuration support, or escalation to internal teams.
• Act as the first line of defence for identifying, triaging, and debugging platform health issues.
• Investigate customer-reported bugs and technical challenges, gathering key details and escalating issues to Engineering with clear, actionable reproduction steps.
• Advise customers on best practices, use cases, and workflows to help them get the most value from Triple Whale.
• Partner closely with Product, Engineering, and Customer Success teams to improve the overall customer experience and drive product enhancements.
• Identify trends in customer feedback and advocate for improvements to our product, documentation, tooling, and internal processes.
• Assist customers with urgent business needs, helping them navigate challenges and find the best solutions across our platform.
• Consistently exceed customer expectations through thoughtful communication, timely responses, and a world-class support experience.
• Continuously expand your knowledge of e-commerce, digital marketing, analytics, attribution, and emerging industry trends.

Technical Product Support Specialist

• Serves as a first level escalation resource for non-routine issues brought up by others in the organization.
• Assists in analyzing customer service reports and handles special requests related to payment deduction.

Customer Service Representative

• Manage customer inbox enquiries with care and efficiency
• Schedule and coordinate virtual GP appointments
• Support billing, invoicing, and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Work closely with clinical teams to keep services running smoothly

• Build and maintain strong relationships with customers
• Provide customers with service information and rates
• Manage inbound calls and direct enquiries
• Identify, investigate, and resolve customer issues
• Generate quotations in CargoWise One (CW1)
• Create customer-specific reports and recommend process improvements

Customer Service Specialist

• Lead MYOB's Voice of Customer and Partner approach
• Own customer relationship architecture and end-to-end journey orchestration
• Govern high-impact issues when normal channels are not progressing
• Work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure coordinated paths for customers
• Connect fragmented experiences
• Drive stuck issues forward
• Turn customer insights into action and systemic improvement

Customer Experience Manager – Mid Market

• Voice of Customer and Partner strategy and measurement, including listening points across the journey and metrics such as NPS, CSAT, CES, qualitative feedback, and behavioural signals
• Customer relationship architecture and end-to-end journey orchestration across onboarding, support, growth, renewal, and advocacy
• Experience design across AI-led, digital, assisted, and human interactions, including clear hand-offs that protect trust, quality, and outcomes
• Governance of complex, sensitive, and high-risk customer issues, including Heal Desk, executive complaints, and cross-functional critical issues
• End-to-end complaints management, customer communication governance, and closed-loop operating cadences so customers receive clear updates and issues are driven through to closure
• Root cause analysis and systemic improvement programs that reduce friction, remove recurring problems, and improve retention, loyalty, adoption, and cost to serve
• Leadership of a high-performing customer experience function, including setting direction, building capability, and developing specialist team members

• Respond to customer queries via phone, email, and chat with clarity, professionalism, and empathy
• Investigate and resolve technical issues by replicating client scenarios and identifying root causes
• Log, manage, and monitor support tickets through to resolution
• Escalate complex issues to internal teams when needed
• Contribute to internal knowledge sharing and improve help guides and self-service resources
• Capture user feedback and insights to help improve the product

Real Estate Software Support Specialist

• Make calls to enrol and welcome new clients, coordinate non-clinical care and follow up on referral requests
• Handle incoming queries via phone, email, fax, and digital channels
• Perform admin and data entry tasks using Microsoft Office and our internal systems
• Update client records, liaise with clinical staff, and track referrals
• Provide accurate info on Amplar Home Health programs

Customer Care Coordinator

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Customer Service & Sales Consultant

• Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via various communication channels (email, phone, instant message, appointments, etc.)
• Identify and resolve customer issues or concerns in a professional and efficient manner
• Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers
• Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system
• Share customer feedback and insights with internal teams (sales, marketing, product, R&D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements
• Customize new office accounts once the sale has been completed
• Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction
• Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs
• Maintain excellent communication and service quality with customers to foster long-term engagement

Customer Experience Specialist

• Manage ticket requests through Zendesk portal in line with KPI’s – providing red carpet customer experience.
• Educate and guide customers around product that best intrigues their honey b needs.
• Communicate with customer via online platforms, chat line, telephone, and email.
• Any additional support & tasks as required.

Customer Service Agent

• Lead and inspire front-line customer support teams day to day
• Mentor team members and coordinate targeted training and upskilling
• Own KPI analysis to uncover improvement opportunities across CX and call centre ops
• Bridge Sales Directors and Managers through weekly stakeholder touchpoints
• Collaborate globally to improve, centralize and implement CX processes
• Deliver exemplary service experiences to DM customers at every touchpoint

Customer Experience Manager

• Help operate our customer enquiry platform to resolve and triage customer requests
• Manage email, digital chat and phone-based customer interactions
• Deep dive into complex issues to find the best solution for our customers
• Maintain multiple customer interactions while actively working to resolve cases
• Efficiently progress payment related disputes, recalls, chargebacks and indemnities
• Work closely with Product and Software Engineers to improve automation and the use of AI on the platform

Customer Service Specialist, Weekend Hours

Customer Service & Sales Consultant, Expression of Interest

• Help customers find the right products and services
• Stay up-to-date with the latest gadgets and services
• Use consultative selling skills to meet and exceed sales targets and KPIs
• Work closely with your team to create a welcoming environment

• Deliver Exceptional Customer Experiences
• Help customers find the right products and services
• Be the Go-To Tech Expert
• Stay up-to-date with the latest gadgets and services
• Achieve and Excel in sales targets and KPIs
• Collaborate with team to achieve store goals

• Manage & mentor a Customer Service team (of specialists, if any), fostering a high-performance culture grounded in accountability & innovation.
• Monitor workload across contact center, EDI & case queues to ensure adequate coverage
• Direct the change management process, ensuring that frontline staff understand the "why" behind new technologies (like RPA) & are trained to adapt effectively.
• Support Team Leaders in cross-skilling staff, ensuring the team remains agile enough to handle volume spikes across the cluster.
• Design & implement process changes based on Customer Engagement Score (CES) data & Pulse feedback to simplify the "Ease of Doing Business."
• Ensure all organizational transformation initiatives are viewed through a customer lens, prioritizing improvements that lead to faster booking responses & more effective case resolutions.
• Analyzing customer pain points to developing proactive service strategies, reducing the need for customer follow-ups & reopened cases.
• Lead the identification, mapping, & re-engineering of end-to-end workflows (Bookings, Imports, and Documentation) to reduce lead times & manual touchpoints.
• Apply Lean Six Sigma/process improvements methodologies to eliminate waste & variance, directly supporting the Hapag-Lloyd Quality Promise of "First Time Right."
• Standardize best practices to ensure that efficiency gains never come at the expense of service quality or the customer journey.

Customer Service Manager

• Handling a mix of inbound calls and emails from customers in relation to operating or novated leasing
• Proactively following up with customers to ensure their issues are fully resolved
• Keeping accurate records of customer interactions and outcomes
• Collaborating with other teams to make sure customer solutions are seamless

Customer Service Consultant

• Provide clinical support, organise, and provide regular education/inservice to nurses, registrars and other relevant Health Care Professionals (HCPs)
• Pass on potential leads to the Regional Territory Sales Managers
• Organise and participate in trade shows and customer events.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.
• Recommend changes in products, service, and policy by evaluating results and competitive developments.
• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and providing data back to the team.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Provide timely business reporting, activity, and results in the CRM.
• Inventory management such as counting consignment/loan stock, rep stock and providing logistics support where necessary.

See all jobs on JobTailor

Technical Product Support Specialist

Customer Service Representative

Customer Service Representative

Customer Service Specialist

Customer Experience Manager – Mid Market

Customer Experience Manager – Mid Market

Real Estate Software Support Specialist

Customer Care Coordinator

Customer Service & Sales Consultant

Customer Experience Specialist

Customer Service Agent

Customer Experience Manager

Customer Service Specialist, Weekend Hours

Customer Service & Sales Consultant, Expression of Interest

Customer Service & Sales Consultant

Customer Service & Sales Consultant

Customer Service & Sales Consultant

Customer Service Manager

Customer Service Consultant

Clinical Support Specialist