Customer Support

• Deliver outstanding customer support via phone calls and emails
• Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
• Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
• Document issues, resolutions, and troubleshooting steps accurately in the system
• Escalate complex or unresolved issues to the appropriate teams when needed
• Handle sensitive customer data with care and security
• Communicate with developers and cross-functional specialists

Customer Support Consultant, fluent German

• Monitor and moderate ads to ensure compliance with our guidelines
• Identify and remove spam or inappropriate content
• Perform content checks using internal tools (no phone or live chat involved)
• Ensure a smooth and clean user experience across our platform
• Report to your manager during daily remote check-ins

Customer Support jobs in Albania

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Customer Support Consultant, fluent German

Quality Customer Support – Week-end Shift