Customer Success Manager

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

Customer Success Agent

• Proactively manage a portfolio of clients using the GetGoing platform
• Grow the revenue of the client's portfolio by turning customers into advocates
• Lead the onboarding activities for new clients with the objective to drive speed-to-revenue
• Support clients’ desired outcomes through advice, education, and digital resources
• Identify growth and expansion opportunities, and work to expand client user engagement
• Work with clients to create a plan that aligns with their overall strategy
• Coordinate communication between GetGoing/BCD Travel and clients
• Be responsible for the profitability and organic growth of your client portfolio

Customer Success Consultant

• Develop, maintain, and grow strong relationships with the existing customer base, primarily farmers and agricultural businesses, while identifying and acquiring new customers in the region.
• Build, manage, and expand partnerships with local plastic manufacturing partners to ensure reliable production capacity, quality standards, and timely delivery.
• Identify and establish demonstration and trial sites in collaboration with growers and manufacturing partners to validate and showcase technologies under local crop and climate conditions.
• Coordinate and monitor trial performance, ensuring proper installation, usage, and agronomic data collection to accurately measure plant response and environmental outcomes.
• Support and train distributor and partner teams to effectively communicate the agronomic and economic benefits of technologies to growers.
• Engage directly with growers and farm managers to interpret trial results, share insights, and encourage correct application and long-term adoption of the technology.
• Represent our client at field days, technical workshops, and horticultural fairs to build awareness and trust among the grower community.
• Provide structured feedback to management on trial performance, grower experience, and market trends to inform product development and regional strategy.

• Manage and optimize multi-channel communications
• Segment users for maximum impact
• Run data-driven experiments to boost engagement and revenue
• Leverage analytics and automation to streamline processes
• Monitor KPIs and translate insights into actionable CRM strategies
• Create and optimize journeys for each segment and feature to meet the business KPI's
• Work with the product team to improve any business process for onboarding or engagement of each segment
• Design and execute growth opportunities for each segment
• Automate tracking and communication of any feature for any segment

See all jobs on JobTailor

Customer Success Agent

Customer Success Consultant

Customer Success Manager

CRM Analytics Professional – Fintech Services