Customer Success Manager

• Guide new customers through onboarding and deliver tailored training to maximize product value.
• Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
• Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
• Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
• Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
• Partner with customers to align Frontify’s capabilities with their evolving business goals.
• Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

Customer Success Manager – 8-month FTC

• You will support the Partner Success Management team in managing our partners after contract signing
• You will learn how partnerships are implemented operationally and gradually take on your own areas of responsibility in coordination and execution
• Depending on your engagement and performance, you may have the opportunity to take early responsibility for specific areas and actively contribute to the partner experience
• You will work closely with Sales, Marketing and Event teams and gain direct insight into the organization of one of Switzerland’s largest startup events
• Assist with onboarding new partners (kick-off communications)
• Collect and coordinate content (e.g., logos, content, speaker information)
• Contribute to coordinating and delivering the agreed services
• Support planning and execution of partner activities before the event
• Follow up on deliverables and assist with tracking (HubSpot)
• Coordinate with internal teams (e.g., Marketing, Event, Infrastructure)
• Support partner communications
• Work on-site during Startup Nights (partner support & assistance)
• Assist with post-event reporting

Intern Partner Success Management – 50–80%

• Support the Sales team in executing complex customer projects
• Guide customers throughout the entire implementation and onboarding phases
• Advise customers on technical and operational payment solutions
• Coordinate between customers, partners and internal teams such as Product, Operations and Support
• Assist with integrations and rollouts in the hospitality and vending sectors
• Analyze customer requirements and develop suitable solution approaches
• Ensure high customer satisfaction and long-term customer retention
• Support escalations and problem-solving for complex issues
• Build and maintain sustainable customer relationships
• Contribute to the development of internal processes and Customer Success structures

Customer Success Manager jobs in Switzerland

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Customer Success Manager – 8-month FTC

Intern Partner Success Management – 50–80%

Customer Success Manager