Customer Success Manager

• Guide customers through the entire lifecycle, from discovery and implementation to measurable success with AI solutions
• Onboard customers with clear implementation roadmaps, milestones, and KPIs
• Configure conversational AI bots, automation workflows, and integrations with customers and internal teams
• Coordinate and oversee User Acceptance Testing (UAT), ensure bot quality, fix problems, and guide test iterations
• Monitor bot performance and customer feedback; recommend improvements, automation optimizations, and best practices
• Conduct regular business reviews and analyze performance reports
• Build strong, long-term customer relationships
• Conduct training, enablement workshops, and create documentation
• Translate customer feedback into recommendations and collaborate with product and engineering teams
• Work with sales to identify renewal, expansion, and upselling opportunities and drive joint growth

Customer Success Manager guiding enterprises through Enterprise Bot’s conversational AI implementations

Customer Success Manager guiding enterprise clients through conversational AI implementations. Driving onboarding, bot optimization, adoption, and account growth for Enterprise Bot.

• Work with the Client Success Leads to increase awareness and support the growth of Weezevent in Switzerland
• Take responsibility for selling and implementing Weezevent solutions for clients
• Train clients on online ticketing, access control, on-site sales, and cashless systems
• Respond to inquiries from event organizers
• Advise clients and foster customer retention
• Prepare solution deployments for events
• Accompany and support clients on-site
• Prepare reports and conduct post-event reviews
• Perform post-event analyses
• Support teams on-site during large-scale operations

Client Success Manager helping Weezevent deliver event-ticketing technology across Switzerland

Client Success Manager

Client Success Manager helping Weezevent’s event-ticketing technology customers across Switzerland. Training clients, preparing event deployments, and supporting live operations.

• Support customers with the setup of the melon software solution
• Conduct user training as part of the onboarding process
• Share tips and best practices
• Assist customers with questions during ongoing operations
• Take responsibility for an assigned customer portfolio
• Ensure customer satisfaction and build sustainable customer relationships
• Work closely with Sales and Product Management to resolve individual customer issues
• Incorporate customer feedback into the continuous development of melon software solutions
• Help shape and improve Customer Success Management and the software

Customer Success Manager helping Swiss real estate clients use emonitor’s melon software

Customer Success Manager – PropTech

Customer Success Manager supporting Swiss real estate clients with emonitor’s melon property-management software. Delivering onboarding, training, issue resolution, and customer feedback for product improvement.

• You work directly with customers to identify where AI can make their work easier, faster, or better.
• You analyze business processes and, together with the customer, identify suitable AI use cases.
• You design and build AI agents and automated workflows to address real customer requirements.
• You run workshops and co-develop ideas with customers from the initial problem definition through to concrete solutions.
• You learn to connect different AI models, corporate data, and business applications.
• You work closely with AI specialists, business analysts, developers, and customer success teams.
• You support customers during the rollout of their AI solutions and ensure they are adopted in daily operations and deliver value.
• As you gain experience, you will independently take ownership of customers, projects, and AI initiatives.
• You work on real customer projects and are supported by experienced mentors and digitalization experts.

Junior Customer Success Manager helping Swiss businesses implement AI solutions at SELISE

Junior Customer Success Manager – AI & Digital Solutions

Junior Customer Success Manager helping Swiss businesses implement AI agents and automated workflows.
Collaborating with customers and international teams to turn business problems into productive digital solutions.

• As a Customer Success Manager in our conversational AI company, you won't just manage customer accounts – you'll guide them through the entire lifecycle: from discovery and implementation to measurable success with our AI solutions.
• Onboarding Navigator: Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer: Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the specific use cases and business objectives of the customers.
• Testing & QA advocate: Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of the bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards.
• Optimization partner: Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor: Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals.
• Relationship architect: Build strong, long-term relationships – as a basis for trust, success and mutual growth.
• Adoption catalyst: Conduct training, enablement workshops and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator: Translate customer feedback and needs into concrete recommendations for action and work closely with the product and engineering teams to further develop our solutions.
• Growth Scout: Work with sales to identify renewal, expansion, and upselling opportunities and drive joint growth.

Customer Success Manager guiding clients through the lifecycle of AI solutions

Customer Success Manager at Enterprise Bot guiding clients from discovery to measurable success with AI solutions. Engaging in onboarding, optimization, and relationship-building.

• Guide new customers through onboarding and deliver tailored training to maximize product value.
• Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
• Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
• Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
• Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
• Partner with customers to align Frontify’s capabilities with their evolving business goals.
• Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

Customer Success Manager driving customer engagement and support for Frontify's platform.

Customer Success Manager – 8-month FTC

Customer Success Manager guiding customers in adopting Frontify's brand platform and maximizing value. Building relationships and driving product engagement with a diverse range of brands.

Customer Success Manager jobs in Switzerland

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Customer Success Manager

Client Success Manager

Customer Success Manager – PropTech

Junior Customer Success Manager – AI & Digital Solutions

Customer Success Manager

Customer Success Manager – 8-month FTC