Customer Success Manager

• Support Monefit Card customers across chat, email, and other support channels
• Help users understand how the card works, including payments, limits, billing, and account setup
• Handle customer questions with clarity, empathy, and confidence
• Spot recurring issues and share feedback with product and operations teams
• Help improve internal processes, support scripts, FAQs, and customer journeys
• Represent the voice of the customer during the launch of a major new fintech product
• Work closely with a growing team across customer success, product, compliance and operations

Customer Success Associate

• Support project managers in daily work with customer feedback related projects and activities across the Baltic countries.
• Support customer feedback collection, including survey distribution, data extraction, and follow-up activities, while learning how surveys are maintained, tested, improved, and transformed into actionable insights.
• Contribute to improving team collaboration by helping organize SharePoint content and supporting the development of efficient digital workspaces, such as MS Planner, Teams, and shared collaboration tools.
• Prepare regular reports, summaries, meeting notes, and action follow-ups.
• Perform basic qualitative and quantitative analysis of customer feedback and help monitor data quality.

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Customer Success Associate

Junior Specialist – Customer Feedback