Customer Success Manager

• Manage and maintain existing customer relations and replying to all income and outcoming enquiries via email, chat and phone.
• Review applications, make lending decisions, verify customer information, and ensure compliance with regulations.
• Offer additional support for the Debt Collection Team on busy collection days.
• Work with Compliance to ensure legal and regulatory requirements are met.
• Document administration and creating reports for management
• Keep sensitive information and financial records private and confidential

Danish-Speaking Customer Success Specialist

• Support Monefit Card customers across chat, email, and other support channels
• Help users understand how the card works, including payments, limits, billing, and account setup
• Handle customer questions with clarity, empathy, and confidence
• Spot recurring issues and share feedback with product and operations teams
• Help improve internal processes, support scripts, FAQs, and customer journeys
• Represent the voice of the customer during the launch of a major new fintech product
• Work closely with a growing team across customer success, product, compliance and operations

Customer Success Manager jobs in Estonia

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Danish-Speaking Customer Success Specialist

Customer Success Associate