Customer Success Manager

• Architect and accelerate KFC Thailand’s digital and e-Commerce transformation by scaling the omni-channel loyalty ecosystem and driving digital ordering adoption.
• Champion the next-generation consumer experience—utilizing the power of advanced data analytics and CRM platforms to deliver hyper-personalized customer journeys that maximize brand intimacy and long-term retention.
• Lead the growth and performance of KFC Thailand’s own channel e-commerce platforms (website & mobile app) and drive digital transactions, customer experience, and profitability.
• Design and implement tailored lifecycle campaigns to optimize customer acquisition, retention, and win-back strategies.
• Oversee end-to-end project timelines and stage-gate management for all CRM and loyalty initiatives.
• Manage technology enablers, commercial business cases, forecasting, and pre/post-campaign research.
• Execute campaign roll-outs, develop communication plans, and deliver comprehensive performance analysis and sales reporting for both local leadership and global/regional teams.
• Utilize advanced CRM platforms and data analytics to drive campaign performance across both Nationwide (NW) and Owned Channels.
• Segment customer data to design targeted interventions that effectively stimulate the behavior of heavy, light, and new users based on business objectives.
• Influence and align franchisees to embrace the digital transformation journey and actively support loyalty campaigns.

Marketing Manager – CRM

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Enterprise Customer Success Manager

Implementation Specialist

• Leads the new customer implementation process bridging sales and operational activities
• Acts as the customers’ centre of gravity on implementations and issue resolution
• Drives the overall implementation project plan across all geographies
• Rolls off customer accounts once the implementation phase is completed

Onboarding Specialist

• Own and scale the regional onboarding function, ensuring consistent, high-quality execution across multiple teams
• Lead, coach, and develop Team Leaders to build a high-performing, accountable, and customer-obsessed culture
• Drive regional performance against key metrics including activation, time-to-value, early life retention, and customer satisfaction
• Set the strategic direction for onboarding, continuously improving processes, tooling, and operating rhythm
• Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure seamless customer handoffs and feedback loops
• Translate customer insights into actionable improvements that influence product, process, and experience design
• Analyse performance trends and present insights to senior leadership to inform strategic decisions

Customer Success jobs in Thailand

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Marketing Manager – CRM

Enterprise Customer Success Manager

Implementation Specialist

Director, Customer Onboarding Success – APAC