Customer Success Manager

• As a member of our Customer Success team, you’ll be at the heart of our operations, ensuring the platform runs smoothly every day
• You’ll support both of our customer groups—tenants and landlords—helping to maintain high customer satisfaction and support healthy growth of our customer base
• Account management: Own a portfolio of accounts, ensure successful use of the platform, and drive product adoption
• Identify potential risks and collect feedback for feature requests, bug reports, and UX/UI improvements
• Onboarding: Assist with onboarding new clients and set up their accounts and portfolios
• Demos & training: Deliver platform demonstrations and software training to clients
• Operations: Handle special cases related to invoicing and payments, such as debt collection or refunds on the platform
• Client expansion: Review clients’ platform performance and help them achieve their goals; support up- and cross-selling of features
• Customer support: Provide excellent support to both tenants and landlords to help maintain high customer satisfaction
• Respond to customer inquiries received via multiple channels (email, platform, phone, help center), assist with the user application, and ensure customer issues are resolved quickly and effectively
• Customer service automation: Help continuously develop our customer service processes to maintain a high level of service quality as our customer base grows rapidly

Part-Time Customer Success Manager – PropTech, B2B SaaS

• As a Customer Success Manager at Squirro, you'll be a dedicated partner to our clients, guiding them on their journey with our Enterprise GenAI Platform.
• Once the client has gone live, you become their dedicated partner who supports and understands their unique needs.
• You drive the customer's value realization of our products.
• Your role is key to ensuring the clients realise value from our solution, retain them and support their growth.
• You'll proactively identify opportunities to expand our client relationship, introduce new solutions, identify needs for additional customer enablement, and ensure our clients achieve their desired outcomes.
• Collaboration is essential, and you'll work closely with sales, solution engineering, and product teams to provide a seamless and exceptional customer experience.

• Développement CRM & Power Platform
• Concevoir, développer et maintenir des solutions sur Microsoft Dynamics CRM
• Développer et faire évoluer des composants en PowerApps Component Framework (PCF)
• Créer et maintenir des applications Power Apps (Model-driven & Canvas – Power FX)
• Développer des plugins en C# et des custom workflows
• Créer et maintenir des Web Resources en JavaScript / TypeScript
• Concevoir et maintenir des flux d’intégration via SQL Server Integration Services
• Participer à l’analyse technique et à la mise en œuvre des solutions
• Contribuer à l’architecture globale de la solution CRM
• Garantir la qualité, la performance et la fiabilité des développements
• Être force de proposition sur les outils, méthodes et bonnes pratiques
• Participer à l’amélioration continue de l’écosystème CRM

Développeur Microsoft Dynamics CRM

• As a trainee, you will support our team on exciting customer projects in Retail & Services.
• Step by step you will take on responsibility for digital projects and gain an understanding of the diverse industries of our clients.
• You will support the team in developing and implementing digital solutions (apps, portals, process workflows) for international clients.
• You will help to understand customer requirements and translate them into initial solution concepts and digital processes.
• You will contribute to presentations, proposals, and client meetings and gain insight into day-to-day project work.
• You will assist in planning and coordinating projects and, together with the team, keep track of deadlines.
• You will work closely with project managers, developers, and designers and take on your first independent tasks.
• You will monitor market and technology trends and support analyses as well as the identification of new opportunities and potentials.
• You will support the identification of upselling and development opportunities with existing clients and help to develop suitable approaches.

Trainee, Customer Success — Retail & Services

• Serve as a named resource and partner for Salesforce’s customer organizations.
• Forge deep relationships with your customers and account teams and maintain an awareness of key events, needs, potential risks, and value drivers.
• Help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment.
• Act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents.
• Proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events.

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