Implementation Specialist

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.
• Understand and document customer pain points, advocate for them internally to influence product changes.
• Identify and work with sales on opportunities for account expansion post go-live.

Implementation Manager, Bilingual (English/French)

Customer Success Manager

• Guide new customers through onboarding and deliver tailored training to maximize product value.
• Build and maintain strong, long-term relationships with key stakeholders, conducting regular check-ins to gather feedback and share updates.
• Be the go-to contact for customer questions and issues, ensuring timely, high-quality support.
• Monitor product usage to spot trends, address underutilization, and drive deeper adoption.
• Lead renewal conversations and identify upsell and cross-sell opportunities, ensuring long-term retention.
• Partner with customers to align Frontify’s capabilities with their evolving business goals.
• Collaborate cross-functionally with sales, product, support, and marketing to create a smooth, cohesive customer experience.

Customer Success Manager – 8-month FTC

• You will support the Partner Success Management team in managing our partners after contract signing
• You will learn how partnerships are implemented operationally and gradually take on your own areas of responsibility in coordination and execution
• Depending on your engagement and performance, you may have the opportunity to take early responsibility for specific areas and actively contribute to the partner experience
• You will work closely with Sales, Marketing and Event teams and gain direct insight into the organization of one of Switzerland’s largest startup events
• Assist with onboarding new partners (kick-off communications)
• Collect and coordinate content (e.g., logos, content, speaker information)
• Contribute to coordinating and delivering the agreed services
• Support planning and execution of partner activities before the event
• Follow up on deliverables and assist with tracking (HubSpot)
• Coordinate with internal teams (e.g., Marketing, Event, Infrastructure)
• Support partner communications
• Work on-site during Startup Nights (partner support & assistance)
• Assist with post-event reporting

Intern Partner Success Management – 50–80%

• Support the Sales team in executing complex customer projects
• Guide customers throughout the entire implementation and onboarding phases
• Advise customers on technical and operational payment solutions
• Coordinate between customers, partners and internal teams such as Product, Operations and Support
• Assist with integrations and rollouts in the hospitality and vending sectors
• Analyze customer requirements and develop suitable solution approaches
• Ensure high customer satisfaction and long-term customer retention
• Support escalations and problem-solving for complex issues
• Build and maintain sustainable customer relationships
• Contribute to the development of internal processes and Customer Success structures

• Integrated into the Application Services department and under the supervision of an Cluster Lead, the overall responsibility of an SAP Payroll Implementation Consultant is to support our outsourced clients as follows:
• Customer facing - take requirements from customer.
• Lead the Payroll project implementation throughout the different phases of the project.
• Provide application support and implementation consultancy through advice, guidance, and appropriate technical activities.
• Generate easy-to-maintain error free implementations and customizing respecting Strada best practices.
• Operate required system tests using either provided or self-generated test data, to ensure the applications/developments meet the agreed specifications.
• Provide documentation (both technical and functional) on work packages implemented.
• Manage personal daily priorities and support to project priorities - ensure deadlines are met.
• Regularly report on status and progress to the Team/Project Manager.
• Maintain internal and external contact and communication channels at an appropriate level.
• Communicate status, resolution, and root cause of assigned issues.
• Understand the general flows in HR and the SAP HR architecture.
• Respect project timelines and ensure the proper delivery of assigned work package implementations.

Customer Success jobs in Switzerland

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Implementation Manager, Bilingual (English/French)

Customer Success Manager – 8-month FTC

Intern Partner Success Management – 50–80%

Customer Success Manager

SAP HCM Payroll Implementation Consultant