Implementation Specialist

• Lead the implementation and configuration of NetSuite as the company's primary accounting and financial management system
• Analyze current business processes and recommend best‑practice financial and operational workflows
• Configure NetSuite modules, workflows, approval processes, reporting, dashboards, and user permissions to align with business needs
• Design and implement Accounts Receivable and Accounts Payable processes, including customer invoicing, vendor billing, and approval workflows
• Collaborate with internal stakeholders to gather requirements and translate them into scalable system solutions
• Support data setup, system testing, user acceptance testing, and go-live activities
• Identify opportunities for automation, efficiency improvements, and system optimization
• Prepare documentation, training materials, and conduct user training to support adoption

NetSuite Implementation Consultant

• Conduct in-depth implementation and optimization sessions for new and cross sold customers, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
• Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
• Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and AI Agent products.
• Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.
• Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process.
• Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience.
• Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the AI Agent product.
• Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process.
• Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.

Customer Implementation Manager

Onboarding Specialist

• Handle complex customer inquiries: You manage demanding cases related to company formation, account validation, and customer communication with a high degree of care and precision.
• Support customers during the onboarding phase: You assist customers with questions about company formation, share capital payments, and account activation, ensuring clear, prompt, and reliable solutions.
• Use knowledge bases efficiently: You confidently navigate our knowledge databases to find accurate information and provide competent guidance to customers.
• Prioritize critical customer issues: You handle sensitive or urgent cases—especially those related to account validation—with special attention and ensure issues are resolved promptly.
• Contribute to continuous improvement: You identify patterns in customer inquiries, share relevant insights with the team, and help improve our processes and the overall customer experience.

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NetSuite Implementation Consultant

Customer Implementation Manager

Customer Onboarding Officer, German Market