Implementation Specialist

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Implementation Consultant, B2B Client Onboarding

Customer Success Manager

• Responsible for advising and leading the implementation of CRM strategies, optimizing CRM systems, and ensuring they align with business objectives to enhance customer relationships and drive business growth.
• Develop and implement CRM strategies that align with business goals and drive customer engagement.
• Oversee complex CRM projects, ensuring completion on time and within budget.
• Work closely with senior management and other stakeholders to ensure CRM solutions meet business needs.
• Continuously refine and optimize CRM systems based on evolving business requirements and feedback.
• Lead consulting projects focused on enhancing capabilities for clients in the CRM Domain.
• Take responsibility for significant project components and contribute to larger initiatives.
• Advise clients on their digital roadmap and identifying value generation opportunities.
• Act as a mentor for junior consultants and analysts.
• Develop recognized expertise in multiple relevant technologies or topics.
• Manage business backlog items and drive prioritization through value generation.
• Act as a subject matter expert in client pitches and business development activities.
• Conduct requirements engineering and create functional specifications for solutions based on platforms like Adobe, Salesforce, Microsoft Dynamics & Sitecore.
• Document and manage functional/non-functional requirements through various techniques.
• Define and enhance industry-specific business processes.
• Support and consult customers throughout their digital projects, ensuring the best possible customer experience.
• Build the business bridge between internal stakeholders and client stakeholders.
• Collaborate closely with development, UX/Design, and content teams.
• Prepare and facilitate client workshops for idea creation and requirements engineering.
• Stay updated on digital trends and understanding their impact on clients’ businesses.

Senior / Lead CRM & Loyalty Consultant

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow.

CRM, CVM, Lifecycle, Retention Marketing Lead

Customer Retention Specialist

• Key supportive role on the Patient Engagement team ensuring that all project deliverables meet the client’s expectations
• Assist PE Lead in the development, preparation, approval and distribution of materials relating to Patient Engagement tactics
• Collaborate with the study team to ensure all Patient Engagement tactics are approved prior to distribution
• Assists with initial development of the Patient Engagement Plan and takes responsibility for maintaining all subsequent updates
• Coordinates all patient recruitment materials regulatory submissions and approvals

Recruitment and Retention Specialist – Open to Graduates, Early Career

• Lead the implementation and configuration of NetSuite as the company's primary accounting and financial management system
• Analyze current business processes and recommend best‑practice financial and operational workflows
• Configure NetSuite modules, workflows, approval processes, reporting, dashboards, and user permissions to align with business needs
• Design and implement Accounts Receivable and Accounts Payable processes, including customer invoicing, vendor billing, and approval workflows
• Collaborate with internal stakeholders to gather requirements and translate them into scalable system solutions
• Support data setup, system testing, user acceptance testing, and go-live activities
• Identify opportunities for automation, efficiency improvements, and system optimization
• Prepare documentation, training materials, and conduct user training to support adoption

NetSuite Implementation Consultant

• Conduct in-depth implementation and optimization sessions for new and cross sold customers, tailoring the experience to drive adoption and usage of our Helpdesk and AI Agent products.
• Build on behalf of the customer, utilizing a consultative approach to customize solutions that align with their specific needs and goals.
• Drive the activation ratio and reduce time to activation through a white-glove experience, providing guidance and onboarding for Helpdesk and AI Agent products.
• Establish trust with customers by demonstrating expert knowledge of our products, sharing best practices, and driving value-driven adoption to achieve key business results.
• Act as the primary liaison between customers and internal teams, ensuring seamless communication and support throughout the onboarding process.
• Document customer interactions and feedback meticulously, leveraging this data to continuously improve the onboarding and overall customer experience.
• Analyze and interpret e-commerce customer data, providing valuable insights to optimize support strategies using the AI Agent product.
• Drive project timelines through clear milestone setting with the customer, ensuring effective project management throughout the onboarding process.
• Proactively identify and mitigate potential roadblocks to decrease time to value, assisting companies in launching quickly and effectively on Gorgias.

Customer Success jobs in Serbia

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Implementation Consultant, B2B Client Onboarding

Senior / Lead CRM & Loyalty Consultant

CRM, CVM, Lifecycle, Retention Marketing Lead

Recruitment and Retention Specialist – Open to Graduates, Early Career

NetSuite Implementation Consultant

Customer Implementation Manager