Customer Success Manager

• Oversee and drive the success of the client.
• Support and provide oversight for the customer or partner making sure they are able to deliver against the strategic priorities set by executives.
• Drive the adoption of the platform across their teams and help showcase the benefits and measurable value the solution brings.
• Review progress of the customer / partner team against the agreed plan and roadmap.
• Identify friction points and blockers, and help the customer / partner team work through them.
• Work with the product team on identified platform issues to drive resolution.
• Understand the client's pain points and demonstrate the value the platform delivers against their business objectives.
• Act as the client's main point of contact for adoption and value realization.
• Identify growth and upsell opportunities within the client's organization and partner with the Sales team to pursue them.

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.

CRM, CVM, Lifecycle, Retention Marketing Lead

• Build, lead, and scale a high-performing EMEA Customer Success team of Customer Success Engineers and Specialists to improve customer coverage, execution quality, and regional impact.
• Design and execute customer journey strategies that increase adoption, accelerate time-to-value, improve customer satisfaction, strengthen retention, and drive revenue growth.
• Orchestrate cross-functional execution with Sales, Product Management, Customer Support, and Renewals to remove friction, improve predictability, and deliver a seamless customer experience.
• Establish, govern, and act on clear KPIs across customer health, team health, and business impact to identify risk, measure progress, and improve decision-making.
• Deploy automation and AI-driven tools to streamline onboarding, strengthen execution, improve support milestones, and scale a more proactive customer success motion.
• Recruit, mentor, and develop customer value-obsessed talent, building a culture of excellence, accountability, continuous learning, and measurable performance.

Director, Customer Success, EMEA

• Act as the primary point of contact for customer inquiries and issues.
• Work closely with the support team to successfully complete all products deployment.
• Build and maintain strong relationships with key stakeholders and decision-makers by having regularly check in calls/meetings to understand their needs and satisfaction levels.
• Work closely with the support team to resolve customer issues promptly and escalate complex technical issues to the appropriate internal teams.
• Advocate for customer needs within the company to influence product development and improvements.
• Track and report on key customer success metrics, such as customer health scores, renewal rates, and customer satisfaction.
• Maintain deep knowledge of the product’s features, capabilities, and updates.
• Monitor customer usage patterns and proactively address underutilization.
• Provide recommendations and best practices to help customers maximize the value of the product.
• Manage the renewal process, ensuring timely renewals and addressing any potential roadblocks/churn risk by implementing retention strategies.
• Collaborate with the sales team to support expansion opportunities and identifying opportunities for upselling and cross-selling additional products or services.
• Develop and execute customized success plans tailored to each customer’s goals and needs.

Senior Customer Success Manager, German

• Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
• Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
• Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
• Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
• Conduct effective and engaging customer calls and webinars.
• Manage and prioritize a high volume of daily tasks.
• Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.
• Monitor customer health indicators to identify engagement opportunities and risk signals.

Customer Success jobs in Romania

See all jobs on JobTailor

Customer Success Manager

CRM, CVM, Lifecycle, Retention Marketing Lead

Director, Customer Success, EMEA

Senior Customer Success Manager, German

Customer Success Associate – Scale

Customer Success Manager – Scale, German Speaker

Customer Success Manager – Scale, Italian or Spanish Speaker