Customer Success Manager

• Drive product adoption and customer outcomes through 1:1 and 1:many channels including video calls, email engagement, and webinars.
• Support a range of digital touch points, aiming to bring customers to value in all stages of the customer lifecycle.
• Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
• Own timely escalation of customer and internal queries, understanding when to escalate vs when to problem solve/deep dive.
• Conduct effective and engaging customer calls and webinars.
• Manage and prioritize a high volume of daily tasks.
• Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.
• Monitor customer health indicators to identify engagement opportunities and risk signals.

Customer Success Associate – Scale

Customer Success Manager – Scale, German Speaker

Customer Success Manager – Scale, Italian or Spanish Speaker

Onboarding Specialist

• Direct support to suppliers for registration processes and system access.
• Analysis of the supplier database and execution of campaigns to increase registration rates.
• Development and delivery of training for internal and external stakeholders on tools and processes.
• Creation and continuous improvement of manuals and training materials.
• Coordination of non-compliant or non-responsive suppliers with international Axpo departments.
• Support for tool upgrades, system patches and improvements in collaboration with IT.
• Ensuring data quality and governance in procurement systems.

Supplier Onboarding Specialist

• Conduct fact-driven research into corporate structures and projects to ensure CRM data reflects reality
• Respond to 'Market Research Request' app inquiries about the global user base
• Proactively collaborate with internal users to clarify request details, maintaining a high standard of service within a 24-hour SLA
• Create and update records within the C4C CRM software to maintain high data quality standards
• Interface with research partners (e.g., Industrial Info Resources - IIR) to clarify or correct information regarding global projects

CRM Aftermarket Data Specialist

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
• Understands who the stake holders at the customer and at partner, what matters to them, and work backwards.
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
• Clearly communicate and sell complicated offers, internally and externally
• Accurate forecasting, business analysis and sharing insights
• Assisting customers with whatever is needed to ensure customer success, including but not limited to:
• o Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)
• o Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene
• Manages inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
• Overachieves target quota
• Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene
• Manages inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings

Customer Success Renewals Representative, Commercial

• Provide daily operational support to our international clients
• Log and manage customer queries efficiently and accurately
• Ensure high levels of customer satisfaction and retention
• Liaise with key stakeholders across departments to gather data and resolve customer and supplier issues
• Maintain clear communication with internal teams, clients, and suppliers
• Proactively manage deadlines, escalations, and operational risks
• Monitor supplier performance and support analytics-driven improvements
• Protect and strengthen Reconomy’s reputation through professional relationship management

Customer Success Representative

• Responsible for overachieving Quota tied to territory Renewal and Expansion goals
• Effectively manages Annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks
• Understands who the stake holders at the customer and at partner, what matters to them, and work backwards.
• Cold call customers with lapsed support, with the goal to reactivate support.
• Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s
• Clearly communicate and sell complicated offers, internally and externally
• Accurate forecasting, business analysis and sharing insights
• Assisting customers with whatever is needed to ensure customer success, including but not limited to: Licensing Transfers (opening license cases, walking customer through the process, following up to ensure satisfactory resultion)
• Customer Support Ticket Assistance (Educating customers on how to open support tickets, Escalate support cases through prescribed processes, follow up to ensure support ticket is resolved to customer satisfaction)
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene
• Manages inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings
• Overachieves target quota
• Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base
• Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses
• Accurate and timely records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
• Impeccable Salesforce hygiene
• Manages inbound Renewal inquiries though different Renewals portals
• Prioritize workload in order to meet all KPIs, goals and objectives.
• Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings

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