Customer Success Manager

• Manage and maintain existing customer relations and replying to all income and outcoming enquiries via email, chat and phone.
• Review applications, make lending decisions, verify customer information, and ensure compliance with regulations.
• Offer additional support for the Debt Collection Team on busy collection days.
• Work with Compliance to ensure legal and regulatory requirements are met.
• Document administration and creating reports for management
• Keep sensitive information and financial records private and confidential

Danish-Speaking Customer Success Specialist

Implementation Specialist

• Architecting a Multi-Product Engine: Shift from a single-product tool to a self-serve platform for 10+ services, building the billing and configuration logic that allows any customer to go live without manual intervention.
• Balancing Enterprise & Scale: You’ll solve the tension between bespoke "whale" account requirements and a high-volume self-serve funnel, designing abstractions that satisfy complex SLAs without sacrificing platform speed.
• Modernizing while Shipping: You will strategically rebuild 6-year-old legacy systems—specifically our high-traffic session list and decision profiles—ensuring our core infrastructure stays as modern as the new features we ship.
• Engineering Cross-Team Alignment: As the entry point for Identity, Fraud, and Trust teams, you’ll coordinate how their products live in the portal, ensuring architectural consistency and code quality across the entire portfolio.
• Amplifying Delivery with AI: You’ll help the team scale beyond its headcount by championing AI-enhanced workflows, turning "big ambitions" into reality through smarter automation and iterative, independent delivery.

Senior Software Engineer, Customer Portal

• Support Monefit Card customers across chat, email, and other support channels
• Help users understand how the card works, including payments, limits, billing, and account setup
• Handle customer questions with clarity, empathy, and confidence
• Spot recurring issues and share feedback with product and operations teams
• Help improve internal processes, support scripts, FAQs, and customer journeys
• Represent the voice of the customer during the launch of a major new fintech product
• Work closely with a growing team across customer success, product, compliance and operations

Customer Success jobs in Estonia

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Danish-Speaking Customer Success Specialist

Senior Software Engineer, Customer Portal

Customer Success Associate