Customer Success Manager

• Lead a growing team of Customer Success Managers (CSMs) in the Asia Region
• Develop the existing team and hire world class talent in this fast growing region
• Serve as the senior customer success contact in the region
• Act as the executive sponsor for customers
• Work with other cross functional leads to ensure value and satisfaction for customers
• Co-own the renewal and expansions number for the region

Regional Manager, Customer Success – D&I, APJ

• Managing clients on all levels: technical, business, and product and help them succeed in their goals.
• Managing and growing relationship with Key Client (stakeholders).
• Identifying opportunities and potential challenges.
• Providing clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

See all jobs on JobTailor

Regional Manager, Customer Success – D&I, APJ

Junior Customer Success Manager – APAC