Customer Specialist

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Customer Excellence Specialist managing contracts and supporting sales operations

Customer Excellence Specialist

Customer Excellence Specialist managing contracts and supporting sales operations in a leading food import company. Collaborating with multiple departments to ensure an exceptional customer experience.

Detail-oriented Customer Excellence Specialist managing customer contracts at Gellert Global Group

Customer Excellence Specialist at Gellert Global Group, a food importing company, managing customer contracts and ensuring exceptional customer experience. Requires strong analytical and organizational skills for collaboration across departments.

• Proactively make outbound calls across various lead types to both existing and potential customers within your designated territory; foster meaningful conversations to determine unique requirements and challenges, qualify potential spending on wearables, while also offering practical and imaginative solutions to meet their needs.
• Create and implement an effective sales approach to leverage opportunities and secure a greater share of the customers spend.
• Proactively educate customers on the advantages of choosing SanMar as their preferred supplier, emphasizing our unwavering commitment to quality, inventory, product selection and customer satisfaction.
• Collaborate with Territory Managers to share valuable insights about customers they may not have encountered before; assess and qualify customers for Account Executive assignment as necessary.
• Enter data into Salesforce CRM with learned information about customers, creating new or enhanced opportunities for AE's and/or Territory Managers.
• Serve as a product and industry expert, demonstrating profound understanding of SanMar's product offerings, marketing tools, and solutions to effectively communicate their value and relevance to customers; stay abreast of industry trends and competitors to provide informed advice and service to customers.
• Keep customers well-informed about products, updates, new offerings, marketing programs, and opportunities to enhance their business.
• Complete and meet deadlines for all lead lists, calling initiatives and other assigned projects, achieving the expected volume of proactive customer contacts.
• Participate in and contribute to various industry trade shows, effectively analyzing potential growth opportunities while enhancing customer relationships, education and engagement.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Outreach Specialist specializing in outbound calling for SanMar

Customer Outreach Specialist

Customer Outreach Specialist specializing in outbound calling to connect with customers for SanMar. Role involves making sales calls, educating customers, and collaborating with Territory Managers.

• Offer support over multiple channels including livechat, email, phone, and social media platforms.
• Provide troubleshooting and product education to customers.
• Collaborate with team members on special projects to improve customer experience.
• Proactively educate customers on best practices and advocate for process enhancements in the CS department.

Customer Solutions Specialist at AWeber providing customer support and education

Customer Solutions Specialist – Second Shift

Customer Solutions Specialist at AWeber offering support via multiple channels. Engaging with small business owners to help grow their marketing strategies and improve customer success.

Customer Specialist jobs in New Jersey

See all jobs on JobTailor

Customer Excellence Specialist

Customer Excellence Specialist

Customer Outreach Specialist

Customer Solutions Specialist – Second Shift