Customer Solutions Specialist – Second Shift

AWeber

Customer Solutions Specialist at AWeber offering support via multiple channels. Engaging with small business owners to help grow their marketing strategies and improve customer success.

Posted 7/3/2026full-timeRemote • District of Columbia, Maryland, Massachusetts, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Utah, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Offer support over multiple channels including livechat, email, phone, and social media platforms.
Provide troubleshooting and product education to customers.
Collaborate with team members on special projects to improve customer experience.
Proactively educate customers on best practices and advocate for process enhancements in the CS department.

Requirements

What you’ll need

Exceptional communicator who loves building and nurturing relationships.
Knowledge of marketing technologies such as social media, landing pages, or email platforms.
Ability to take initiative and advocate for customer success.
Comfortable working on variable days including some weekend days on the Second Shift (1PM-10PM ET).

Benefits

Comp & perks

100% Remote - we're not going back to the office and here's why.
Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We’re looking for you to add your AWesomeness to our culture.
100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
4-7 weeks of paid time off and holidays (based on tenure).
4 week paid sabbatical (based on tenure).
401K retirement plan with 4% company match.
Company Profit Share.
Home office equipment and internet stipend.
Tuition reimbursement, conferences, and learning opportunities.
Gym Memberships Reimbursement.
Company Paid Short Term Disability Insurance.
Company Paid Life Insurance.
Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

TroubleshootingProduct EducationCustomer SupportProcess Enhancement

Soft Skills

InitiativeCollaborationProactive Education