Customer Specialist

• Offer support over multiple channels including livechat, email, phone, and social media platforms.
• Provide troubleshooting and product education to customers.
• Collaborate with team members on special projects to improve customer experience.
• Proactively educate customers on best practices and advocate for process enhancements in the CS department.

Customer Solutions Specialist at AWeber providing customer support and education

Customer Solutions Specialist – Second Shift

Customer Solutions Specialist at AWeber offering support via multiple channels. Engaging with small business owners to help grow their marketing strategies and improve customer success.

• Deliver exceptional customer experiences by proactively building rapport driven by both business and personal needs
• Speak to IGS sustainability initiatives and the value of green energy
• Effectively educate on all IGS residential commodity and warranty markets along with associated products and services while driving sales and retention
• Conduct proactive consultative analysis to identify and act upon opportunities to support various lines of business through up-sell and cross-sell conversations
• Achieve all customer experience, retention, and sales standards set for the department
• Offer customized solutions and product education to customers while following established departmental goals, policies, and procedures
• Navigate systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries
• Assist customers with setting up new service, processing payments, and arranging payment plans
• Handle sensitive customer information
• Provide follow up on customer inquiries to ensure resolution satisfies customer and meets internal expectations
• Complete additional duties and responsibilities as assigned

Customer Solutions Specialist in IGS Energy fostering customer connections and promoting green energy solutions

Customer Solutions Specialist

Customer Solutions Specialist at IGS Energy building customer connections through sustainability education and exceptional service. Requires flexibility for scheduling and a focus on customer experience.

Customer Specialist jobs in District of Columbia

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Customer Solutions Specialist – Second Shift

Customer Solutions Specialist