Customer Retention Specialist

• Join a mission-driven team dedicated to simplifying life for people with diabetes.
• Drive meaningful impact through innovative technology, helping our customers enjoy greater freedom and healthier lives.
• Strengthening long‑term adoption of Omnipod® products and improving health and quality‑of‑life outcomes for people living with diabetes.
• Blend deep clinical expertise, consultative selling, and relationship management to retain customers through high‑impact education, proactive issue resolution, and personalized clinical support.
• Partner closely with internal teams and healthcare providers.
• Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization.

Clinical Retention Specialist – Mid-Atlantic

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention.
• Apply evidence-based diabetes management principles to guide patients and healthcare providers.
• Deliver advanced, personalized clinical education and training via phone and virtual platforms.
• Manage clinical retention quotas in a defined geographic region, including complex and at-risk customer scenarios.
• Execute established retention strategies while tailoring engagement approaches to individual patient and regional needs.
• Build and maintain strong working relationships with healthcare providers to align education with treatment plans and support continuity of care.
• Provide guidance and support to Clinical Retention Specialist I on complex clinical cases and retention scenarios.
• Maintain accurate documentation of all customer interactions and interventions in Salesforce.

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Clinical Retention Specialist – Mid-Atlantic

Senior Clinical Retention Specialist – Mid-Atlantic