Customer Retention Specialist

• Re-negotiate contracts to retain customer business
• Mediate customer requests while maintaining revenue
• Utilize sales skills to uncover client service issues
• Manage assigned cases within service level expectations
• Proactively contact at-risk customers using approved sales tactics
• Exercise discretion for credits and approvals according to policies
• Effectively utilize technology based CRM tool

Retention Sales Specialist

• Own the retention marketing roadmap across the customer lifecycle, with a focus on post-purchase engagement, replenishment, routine building, loyalty, and win-back initiatives.
• Develop and execute strategies that help customers establish and maintain healthy supplement routines, ultimately increasing repeat purchase rates and customer lifetime value.
• Lead retention initiatives including lifecycle messaging, reminder programs, habit-building communications, replenishment experiences, and other customer engagement strategies.
• Identify opportunities to reduce barriers to consistent supplement use by creating programs, tools, and customer experiences that make it easier for customers to stay on their routines.
• Develop and prioritize testing plans across messaging, timing, cadence, incentives, customer experiences, and physical or digital routine-building tools.
• Analyze customer purchase behavior, engagement patterns, surveys, reviews, qualitative feedback, and customer service interactions to uncover opportunities to improve retention.
• Serve as the internal expert on customer retention and routine-building behaviors, sharing insights with Brand, Merchandising, Ecommerce, Product Development, Creative, and Analytics teams.
• Partner with Email and SMS Marketing teams to develop lifecycle messaging that supports replenishment reminders, educational content, routine building, and customer engagement.
• Collaborate with Ecommerce teams to integrate retention and routine-building experiences into the digital customer journey, including personalized recommendations, account experiences, subscriptions, and post-purchase touchpoints.
• Work with Merchandising to identify products, bundles, and assortment strategies that encourage consistent supplement usage and repeat purchasing.
• Partner with Brand and Creative teams to develop compelling content, educational materials, and campaign assets that motivate customers to build lasting supplement habits.
• Own reporting and optimization of key retention KPIs, including Repeat Purchase Rate, Customer Lifetime Value, Replenishment Rate, Time Between Purchases, and Customer Churn/Lapse Rate.
• Partner with Marketing Analytics to build reporting, dashboards, customer segmentation, and actionable insights that inform future retention strategies.
• Maintain a test-learn-apply mindset, continuously optimizing retention programs based on customer behavior, performance data, and business impact.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Retention Marketing Manager

• develops, coordinates, and maintains statewide recruitment efforts on behalf of the Illinois Department of Revenue (IDOR).
• collaborates with leadership to develop retention strategies, identifying key factors that influence employee turnover.
• serves as a full line supervisor.
• directs, coordinates, and participates in a variety of special projects, many of which are of a sensitive and confidential nature.
• performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

HR Recruitment & Retention Manager – Public Service Administrator Opt. 1

• The Activation/Retention Specialist is the in-field strategic face of Elavon to the client, representing the BMO business channel.
• They are responsible for activating merchant accounts and assisting with retention by engaging with clients and providing data analysis, industry education, presentation of performance and recommending action to improve efficiency.
• While this is a remote role, there is an in-field expectation of 4 or more days per week with the remaining day(s) spent reviewing customer lists and scheduling appointments.
• The ability to travel to business owners' locations in the greater Chicago area is essential.

Customer Retention Specialist jobs in Illinois

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Retention Sales Specialist

Retention Marketing Manager

HR Recruitment & Retention Manager – Public Service Administrator Opt. 1

Activation & Retention Specialist